Hi when i go to an event to watch it, I get a pop saying " Event Videos are available for cam plus devices. To use this feature, please go to our Sevices page and assisgn a serivce such as cam plus to this camera"
MOD NOTE: Yes, topics are a bit intertwined. Rather than split this thread, I’ll just ask that future comments regarding Alexa person announcements be made in the thread referenced by @Customer above. That should keep things organized.
I am having the same issue, tried everything i can think of, did a chat session, they just said send a log file and wait for a firmware update, anybody have a fix for this? paying for cam plus and it dont work???
I’m not sure why, but the app and the server aren’t on the same page.
Did you attempt the steps above to try and resync the app and cam to the server? When you test, only test on new videos created. The old ones may not work.
What app version and firmware version are you using?
Can you please post a screenshot of your CamPlus Services page.
In the Live Stream of the cam, is the CamPlus logo in the upper right purple?
We’re these cams recently on a Trial or were they recently just assigned to a newly paid subscription? Were they on an existing paid subscription and changed or did they just start this out of the blue? What prompted them to start doing this?
As for the 2s of play time… I suspect there has been a video upload error and there is no video to play. The green question mark is what indicates this as this won’t appear unless there was an error.