February 10, 2020, 4:54am
“wyze cam v2 wifi signal strength: not supported”
After the latest upgrade, I also have this problem on 2 of 3 of my cameras while the 3rd one indicates the %.
I was led to check on this as the cameras have not been authenticating and even going offline from time to time after the last firmware update.
I have already rebooted and power cycled the 2 cameras but no resolution. Can someone shed some light on this problem?
February 10, 2020, 5:26am
where are you seeing this message pop up at?
February 10, 2020, 5:39am
Within the Camera Settings > Device Info
In order for the community, and Wyze, to assist you better, please always provide of the following. all
Phone/tablet type and OS version on phone/tablet
Wyze app version (
) instructions here Firmware version installed on Wyze device ( Device settings (gear icon top-right) → Device Info → Installed firmware version)
This is needed because “latest” and “up to date” are subjective to when a post is added to the forum. (It is also important to distinguish whether an issue is actually with a beta version, as opposed to a public release.)
February 11, 2020, 7:41am
I thought I had seen that before in my cams, so I just did a quick check and sure enough:
I’ve had it a couple of times in other cams- this is the first one I checked. No problems with the operation of the cam though.
February 21, 2020, 5:57am
Anyone find out how to resolve this issue?
February 21, 2020, 2:30pm
This popped up relating to this thread but I haven’t seen any response or resolution mentioned yet.
I was reading
@Yiken’s topic about signal strength not supported under iOS on one of their v2 cams and decided to check all of mine under Android.
Out of 16 v2 cams, 15 reported signal strength between 95-100% and one reported a signal strength of 0%. I’ve never encountered a problem with any of my cams and this particular cam was/is currently streaming HD around 150 KB/s. It records to the SD fine (event only and continuous), CMC works, notifications are timely, LiveView and Playback work grea…
I’ll reach out to the Forum
@moderators to see if there is any update.
February 23, 2020, 3:56am
Thanks for the heads up, it’s good to know I’m not the only one out there experiencing this. Very helpful to share, greatly appreciate this.
Alright, we’re looking into this and think that there is a bug. Could you please send in a log through Account > Help & Feedback > Send a Log ?
When about to send the email, please add
firstname.lastname@example.org as a recipient. We want to get this sorted out!
February 26, 2020, 5:45am
Awesome, thanks! I’ve just emailed the logs for both of my cameras with this problem. Hope you guys fix the bug soon, thanks again!
Wyze Tickets 481145 & 481146
February 26, 2020, 6:50am
I just sent a log file to cover the
Android version of this problem. Also added schen as a recipient.
Wyze Ticket 481158
Thank you both for the help!
March 20, 2020, 1:00pm
New v2 firmware (220.127.116.11) pushed out 2 days ago resolves this issue (Android and iOS). I contacted support and updated/closed my ticket.
March 20, 2020, 2:15pm
I performed the firmware update on all of my devices and can confirm that the problem has now been resolved! Many thanks!!!
Fantastic! Thanks for the confirmations!
March 21, 2020, 1:51am
Thank you for the awesome support!
September 13, 2020, 10:05pm
Can you see the signal strength on Wyze cam version 2 like you can with Outdoor camera? Advance setting does not have it? Thanks