# WYZE Cam V2 turning off randomly **URL:** \ **Category:** Cameras\ **Tags:** cam-v1-v2\ **Created:** [March 22, 2019, 4:21pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964 "2019-03-22T16:21:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![zed073](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zed073](https://forums.wyze.com/u/zed073)\ **Post date:** [March 22, 2019, 4:21pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/1 "2019-03-22T16:21:00Z")
Firmware installed 4.9.4.28 Android 9 Cam turns off randomly and I restart it using the power button in the software. Anyone found a cause for this or have a fix? Thanks. ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 22, 2019, 4:54pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/2 "2019-03-22T16:54:52Z")
Do you have a shortcut to turn it off? Have you checked the cable connected to the back of it to make sure it is properly seated? ---
**Author:** ![zed073](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zed073](https://forums.wyze.com/u/zed073)\ **Post date:** [March 22, 2019, 5:00pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/3 "2019-03-22T17:00:06Z")
No shortcut. Cable is secure. 🙂 ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 22, 2019, 5:09pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/4 "2019-03-22T17:09:28Z")
Is it the default cable or an after market? ---
**Author:** ![DreadPirateRush](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dreadpiraterush/32/1531_2.png) [@DreadPirateRush](https://forums.wyze.com/u/DreadPirateRush)\ **Post date:** [March 22, 2019, 5:12pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/5 "2019-03-22T17:12:29Z")
Can you please provide a screenshot of what it looks like in the app the next time it happens? ---
**Author:** ![zed073](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zed073](https://forums.wyze.com/u/zed073)\ **Post date:** [March 22, 2019, 5:13pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/6 "2019-03-22T17:13:43Z")
Default cable and power cube. ---
**Author:** ![zed073](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zed073](https://forums.wyze.com/u/zed073)\ **Post date:** [March 22, 2019, 5:14pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/7 "2019-03-22T17:14:47Z")
I’ll do that. I should have also noted that the unit is 4 days old. ---
**Author:** ![DreadPirateRush](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dreadpiraterush/32/1531_2.png) [@DreadPirateRush](https://forums.wyze.com/u/DreadPirateRush)\ **Post date:** [March 22, 2019, 5:18pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/8 "2019-03-22T17:18:22Z")
The reason I ask is the “Turn off” button in the app is an IoT channel command, and not related to the power source itself. After pressing the button, the screen should have a power button graphic, and the message, “The device is turned off”. ---
**Author:** ![zed073](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zed073](https://forums.wyze.com/u/zed073)\ **Post date:** [March 22, 2019, 5:28pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/9 "2019-03-22T17:28:50Z")
I’ll pay more attention next time it happens. I’m sure it was off because motion was not triggered even though I passed in front of it many times. Thanks ---
**Author:** ![Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bam/32/12148_2.png) [@Bam](https://forums.wyze.com/u/Bam)\ **Post date:** [March 23, 2019, 6:21am UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/10 "2019-03-23T06:21:29Z")
did you happen to check your motion detection settings? maybe push notifications are off. when you turned it back on were you able to review any footage? ---
**Author:** ![zed073](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zed073](https://forums.wyze.com/u/zed073)\ **Post date:** [March 23, 2019, 11:33am UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/11 "2019-03-23T11:33:41Z")
Push notifications is off but there were no recordings at all for about 7 hours.There were numerous cases of activity that should have been recorded. ---
**Author:** ![angus.black](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/angus.black/32/19612_2.png) [@angus.black](https://forums.wyze.com/u/angus.black)\ **Post date:** [March 23, 2019, 12:24pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/12 "2019-03-23T12:24:06Z")
Is Detects Motion and/or Detects Sound turned on in Event Recording settings for that camera? Is there a Detection Schedule set? Check Sensitivity and Detection Zone in the Detection settings for that camera. ---
**Author:** ![ericnorth707](https://avatars.discourse-cdn.com/v4/letter/e/cc9497/32.png) [@ericnorth707](https://forums.wyze.com/u/ericnorth707)\ **Post date:** [March 23, 2019, 12:54pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/13 "2019-03-23T12:54:20Z")
My cam connects, and notifies, but only plays 2-3 seconds when I try to live stream. ---
**Author:** ![zed073](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zed073](https://forums.wyze.com/u/zed073)\ **Post date:** [March 23, 2019, 1:11pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/14 "2019-03-23T13:11:57Z")
Yes motion detection is turned on. Everything was working fine then a couple of times when I checked it the camera was off. ---
**Author:** ![DreadPirateRush](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dreadpiraterush/32/1531_2.png) [@DreadPirateRush](https://forums.wyze.com/u/DreadPirateRush)\ **Post date:** [March 23, 2019, 1:17pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/15 "2019-03-23T13:17:26Z")
Have you been able to get that screenshot, yet? Please post it here if possible. ---
**Author:** ![zed073](https://avatars.discourse-cdn.com/v4/letter/z/9de0a6/32.png) [@zed073](https://forums.wyze.com/u/zed073)\ **Post date:** [March 23, 2019, 2:08pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/16 "2019-03-23T14:08:18Z")
It hasn’t done it since Friday afternoon. If it does it again I’ll grab a screenshot. ---
**Author:** ![twowheeled](https://avatars.discourse-cdn.com/v4/letter/t/22d042/32.png) [@twowheeled](https://forums.wyze.com/u/twowheeled)\ **Post date:** [April 15, 2019, 10:15pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/17 "2019-04-15T22:15:00Z")
Hi, new user here. I have 3 Wyze cameras and two of them frequently turn off by themselves. When I open the app and click the camera, I’m greeted by the power button and a message that “The device is turned off”, as described by @DreadPirateRush above. In the few months I’ve had them, I’d had the chance to do a couple of firmware upgrades. The previous firmware version did this also. All 3 cameras are set to record to local storage 24x7. “Schedule” = All Day “Detects motion” = on Wi-Fi signal strength is 82% or better on all 3 cameras. Local storage in all 3 cameras is this SD card: Samsung 32GB 95MB/s (U1) MicroSD EVO Select Memory Card with Adapter (MB-ME32GA/AM) [https://smile.amazon.com/gp/product/B06XWN9Q99/ref=ppx\_yo\_dt\_b\_asin\_title\_o00\_s00?ie=UTF8&psc=1](https://smile.amazon.com/gp/product/B06XWN9Q99/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1) If I “view playback” through the app, chunks of time are missing from the recordings. (usually until I turn the camera back on) so I don’t think it’s a false alert from the app. They really do seem to be turning off. I don’t know why they’re turning off without user interaction. What additional information can I provide to help troubleshoot this? Thanks! ---
**Author:** ![twowheeled](https://avatars.discourse-cdn.com/v4/letter/t/22d042/32.png) [@twowheeled](https://forums.wyze.com/u/twowheeled)\ **Post date:** [May 7, 2019, 9:39pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/18 "2019-05-07T21:39:27Z")
My cameras still turn off randomly. Why? ---
**Author:** ![DreadPirateRush](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dreadpiraterush/32/1531_2.png) [@DreadPirateRush](https://forums.wyze.com/u/DreadPirateRush)\ **Post date:** [May 8, 2019, 9:16pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/19 "2019-05-08T21:16:50Z")
Here are the troubleshooting guides: [https://support.wyzecam.com/hc/en-us/categories/360000596591-Troubleshooting](https://support.wyzecam.com/hc/en-us/categories/360000596591-Troubleshooting) If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a [support request](https://support.wyzecam.com/hc/en-us/requests/new) including log files. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you. ---
**Author:** ![jaredm](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jaredm/32/7809_2.png) [@jaredm](https://forums.wyze.com/u/jaredm)\ **Post date:** [May 31, 2019, 10:00pm UTC](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964/20 "2019-05-31T22:00:15Z")
The same is happening to me. I have several v2 cams. They’ve been rock solid since I bought them until the last few weeks (maybe couple months?). I originally thought my weekly reboot schedule was a cause, but since disabling it, it still happens. This has to be something wrong with the latest firmware or the apps. Nothing has changed with the cameras. There’s also a [Reddit post](https://www.reddit.com/r/wyzecam/comments/buu82m/wyzecam_v2_has_been_shutting_off_randomly/) about this problem (not my thread). Please look into this. All of my cameras are using the stock hardware (plug, cable, etc), except some have a USB extension cord, but this is happening to my cameras that don’t have one as well. And again, they’ve been fine until recently and I’ve changed nothing. [Next page](https://forums.wyze.com/t/wyze-cam-v2-turning-off-randomly/22964.md?page=2)