Hi all, we’re actively looking into this issue. If possible, I’d like to ask you a favor to test an internal test firmware version with extra log files and send me the log so we can find the root cause faster.
Here’s the instruction.
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Please manually flash it onto your Pan using the attachment firmware file. How to flash
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Make sure motion detection is turned on and try to trigger a motion event, try motion tracking and motion tagging and see if they work or not.
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If it’s not detecting motion, please send me an app log. Make sure you select the Pan cam when you select the device to send the log so that the firmware log is also attached. How to send logs
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Please cc me at ltan@wyze.com or let me know your ticket number so we can locate it in our system.