# Wyze Cam Outdoor fails to wake up for live view

**URL:** <https://forums.wyze.com/t/wyze-cam-outdoor-fails-to-wake-up-for-live-view/115683>\
**Category:** Cameras\
**Created:** [August 7, 2020, 1:35pm UTC](https://forums.wyze.com/t/wyze-cam-outdoor-fails-to-wake-up-for-live-view/115683 "2020-08-07T13:35:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jjccia](https://avatars.discourse-cdn.com/v4/letter/j/22d042/32.png) [@jjccia](https://forums.wyze.com/u/jjccia)\
**Post date:** [August 7, 2020, 1:35pm UTC](https://forums.wyze.com/t/wyze-cam-outdoor-fails-to-wake-up-for-live-view/115683/1 "2020-08-07T13:35:09Z")

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Hi, i’m new here. Wanting to report a bug on the wyze cam outdoor, which i realize is very new and will probably have a lot of bugs for a while. I noticed this today. Upon attempting a live view in the app, first thing in the morning, with the camera having strong signal strength, it would not ‘wake up’ for live view, until after it recorded a motion event. after it recorded a motion event, it then seemed to connect to live view fine. i can only imagine it was ‘asleep’ per say and a live view request from the app couldn’t wake it, whereas a motion recording event did wake it. It just kept trying to connect repeatedly.

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**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\
**Post date:** [August 7, 2020, 7:02pm UTC](https://forums.wyze.com/t/wyze-cam-outdoor-fails-to-wake-up-for-live-view/115683/2 "2020-08-07T19:02:37Z")

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Hello @jjccia and welcome to the community

Your best bet with an issue like this is to submit a log in the app. You can find this in the app under account (lower right), then Help and Feedback, you will then find submit a log near the bottom