That’s not the limiting factor. It’s the effective bandwidth of your WiFi router. Lots of WiFi routers in the neighborhood can make the channels congested. Not to mention all the microwaves and hair dryers.
Given your symptoms I’d say a replacement is probably a good call. Sounds like there may be something messed up with that cam.
Welcome to the Forum, @apopky! 
You might consider posting (or linking) to the announcement topic for this latest firmware, because you’re apparently not the only Cam OG Telephoto user experiencing problems with the 1.0.63-to-1.0.98 firmware update. Posting to the announcement topic might help them track the problem.
I’d also submit a log after reproducing the update failure and then follow that up with a Support ticket referencing the Log ID.
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket. - Click Yes, that is correct..
Repeat Step #3 or enter yes. (
UGH! 
)- When the “No, I want an agent.” option appears, enter
no. - Enter
product.* - Enter
other.* - Enter
ticket. - Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
Note: A log is not the same as a ticket.
A frequent user complaint is the absence of follow-up from Wyze following the submission of a log from the app. If you choose to submit a log, then Wyze's system will generate an e-mail message to you with advice to contact Support if you need help, because the engineers will have access to the logs, but Support agents do not. You can include a Log ID when you create a Wyze Ticket in order to connect a log to an expanded description of an issue in a ticket, and that's information that the Wyze Wizards may be able to pass along to the engineering team, but those seem to be two separate systems, and it's important to understand the difference.
A relevant Help Center article goes into more detail.
If you create an e-mail ticket, then you can also include links to this Forum topic and the announcement topic so that the Support agents have other documentation to pass along to the engineers (along with the Log ID) that might help them troubleshoot the problem.
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Good point, 1.0.63 is a standard OG firmware, not Telephoto. Sounds like a batch of cams got sent out with the wrong firmware on them. Would explain why they won’t upgrade.
Unfortunately it sounds like the replacements Wyze are sending are the same, though they often use Amazon to send the replacements so it is probably the same stock.
Curious, if you go into the settings for that cam, does it list “spotlight”. It seems like a batch of OG-Ts (which have no spotlight) were sent with standard OG firmware on them. That would explain why the upgrade check fails.
it does not have spotlight
but thanks
i have a new cam coming and will give a update when i get it
Unfortunately based on the other thread it sounds like the OG-Ts being sent from amazon all have the wrong firmware on them, but hopefully you’ll get lucky and/or wyze will figure out a fix.
I’d still log and ticket it (and report your experiences in the firmware announcement topic that I linked above). Amazon is an authorized Wyze reseller (as long as you’re actually buying from Amazon or the Wyze store there and not from another vendor using Amazon’s platform as a marketplace), so Wyze should be able to offer you any necessary replacement under warranty without your needing to buy another camera.
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I got my new OG Tele today and it has the same problem, can not update firmware
I posted my problem in a thread that is related to it
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I saw that. If I don’t see a response from Wyze Team there (where they should be tracking it, so I want to give them time to reply) or here within the next day or so, then I’ll try to give someone a poke for an update on this. Feel free to tag me if I get busy and don’t get back to that within the next few days.
2025-06-09T19:35:56Z Edit: I was tagging someone from Wyze about a couple of other things, so I went ahead and threw in pointers to this issue (both topics). I’ll let y’all know what I learn if there’s no update directly from Wyze Team.
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I have exactly the same problem with one of my 2 Wyze Cam OG Telephoto.
The older one has been updated to the latest 1.0.98 firmware successfully a month ago. The newly purchased one (from amazon.ca) came with firmware 1.0.63 and it failed to upgrade in exactly the same way as described in the OP.
I have also tried everything:
Restart camera, power cycle, factory reset, switch to a different router, upgrade the Wyze app (already the latest version), log out of the app and restart everything again … etc.
Usually it fails with the error code: -13, but once in a while it will give IV20005 (something like that)
Eventually, customer service sent me a replacement which arrived today. Unfortunately, this new unit failed to update its firmware in exactly the same way.
Perhaps there is a serious flaw in 1.0.63 that prevented any such units from firmware updates.
I understand that other Wyze Cam models could manually update the firmware by putting a firmware binary on an SD card and then with a special power-up gesture (holding the Setup button?) the unit could install the firmware on the SD card. Is it possible to do the same with the OG telephoto?
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The issue seems to be that firmware 1.0.63 is for the standard OG and it appears it got loaded on a bunch of OG TELs. I’m guessing the upgrade check sees it is not a valid firmware and that’s why it fails.
Wyze CAN send a file to be loaded off SD card, it has been done with OGs before. But it may be easier if they just add 1.0.63 as valid in whatever “check” the upgrade does. It has been flagged in the discussion on this new firmware so hopefully they get it sorted soon.
Unfortunately they do not post the files for download on the OGs like they do with some other cams. And I suppose the manual upgrade might even perform the same check and fail.
Those following this topic might want to take another look at the official release topic for the latest firmware. Some users there are now reporting success with updates. I don’t yet see these most recent reports noting an update specifically to the 1.0.98 firmware, but I’ll drop this as a reminder from the announcement:
I believe they’ve been doing that with other firmware recently, too, so part of the solution may just involve waiting and periodically checking.
Yay! I’ve just got my OG Tele with 1.0.63 upgraded to 1.0.71 then 1.0.84 too! The device info page is not offering any higher numbered versions so far but I’m glad that it is progressing.
Edit: A few hours after updating to 1.0.84, version 1.0.98 became available and the OG Tele is now successfully running the latest version.
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