# Wyze bulb not responding

**URL:** <https://forums.wyze.com/t/wyze-bulb-not-responding/49396>\
**Category:** Power & Lighting\
**Tags:** android\
**Created:** [August 9, 2019, 1:26am UTC](https://forums.wyze.com/t/wyze-bulb-not-responding/49396 "2019-08-09T01:26:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![erod6998](https://avatars.discourse-cdn.com/v4/letter/e/8491ac/32.png) [@erod6998](https://forums.wyze.com/u/erod6998)\
**Post date:** [August 9, 2019, 1:26am UTC](https://forums.wyze.com/t/wyze-bulb-not-responding/49396/1 "2019-08-09T01:26:14Z")

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Wyze bulb does not want it to turn on with the app or an Alexa command.

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**Author:** ![CompEngLSUFan](https://avatars.discourse-cdn.com/v4/letter/c/eb8c5e/32.png) [@CompEngLSUFan](https://forums.wyze.com/u/CompEngLSUFan)\
**Post date:** [August 9, 2019, 1:31am UTC](https://forums.wyze.com/t/wyze-bulb-not-responding/49396/2 "2019-08-09T01:31:13Z")

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I just started having this problem, too. I tap the button to switch the light on/off and the button responds but the light does nothing. The sliders aren’t working either. Tried removing a bulb and reading and the process was successful but still not responding to commands.

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**Author:** ![cruddytoast](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@cruddytoast](https://forums.wyze.com/u/cruddytoast)\
**Post date:** [August 9, 2019, 1:32am UTC](https://forums.wyze.com/t/wyze-bulb-not-responding/49396/3 "2019-08-09T01:32:08Z")

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Same.  
Looks like another thread was started earlier too.

_[https://forums.wyze.com/t/cant-control-bulbs/49392](https://forums.wyze.com/t/cant-control-bulbs/49392)_

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**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\
**Post date:** [August 9, 2019, 2:18am UTC](https://forums.wyze.com/t/wyze-bulb-not-responding/49396/4 "2019-08-09T02:18:09Z")

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> [@Wyze Bulb Service Outage - 8/8/19](https://forums.wyze.com/t/wyze-bulb-service-outage-8-8-19/49413):
>
> 8/8/19 9:53 PM - We have heard multiple reports that manually powering off and on a Wyze Bulb will restore the connection. If you are still experiencing difficulty with your Wyze Bulbs, please try this as it may decrease your wait time. 7:18 PM - Starting in the early afternoon, we saw a spike of AWS IoT offline reports for Wyze devices (especially Wyze Bulbs). This appears as our app/cloud losing connection to the devices. For example, you can’t turn on or off the bulb through the app or yo…

> **[Service Status & Known Issues](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues)**
>
> SERVICE STATUS UPDATE
> 
> 
> 11/20/23 3:50 PM PT - This issue is now resolved. If you continue to have trouble, please contact our Support Team at support.wyze.com.
> 
> 2:31 PM PT - We believe we've isolat...