FYI this did not fix my DB2. I lost connectivity at the 5 hour mark 
This firmware fixed the WiFi disconnects I was experiencing with the Cam Pan v3. Previously it would not stay connected for a day, starting roughly a month or two ago on a year-old camera. I installed the beta firmware two weeks ago and am back to report that I’ve had no issues and the disconnect problem is resolved.
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BCP 1.4.1.2290 has not fixed the issue with live streaming not connecting. Error code -5 when trying to live stream on Android app (and I’ve seen Apple users with the same issue). Several threads in this forum that are reporting the issue on 1.4.1.2289, but this problem has continued on in beta version.
I am not seeing that issue on any of my BCP’s. I am using Android and have the latest app version of 3.2.0.580. My Firmware on the BCP is the same as yours: 1.4.1.2290.
Have you tried the regular process? I have found doing the following tends to clear things up. Since you are on Android, this is what I would try:
- Start your App
- Go to the Accounts tab, bottom right
- Go to App setting
- Clear Cache
- Back out to the Accounts Menu
- Scroll to the bottom and logout of the app. Note: Make sure you have your password and 2FA info
- On Android, long press on the App Icon
- Select App Info
- Go to Storage and Cache
- Clear Cache from there as well
- Back out to main info page
- Do a Force Stop
- Restart your device
Log back in and see if BCP can connect to live stream
Thank you for the suggestion. Tried the listed steps just now but still having the same issue. The fact that my other Wyze non-BCP cams all work fine on same network tells me it’s a model specific issue and not a network issue. I also have two BCPs both having the same issue, so I doubt it’s a faulty unit.
It’s a shame cause I like the design otherwise. I’m sure it’ll get cleared up in a future update but who knows when as forum posts go back several months about same issue.
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Sorry to hear you are still having issues.
Can you provide a Device Log and if you have one, a ticket number.
to get a device log, go to the camera in question, go to the gear in the top right, scroll to the bottom and select Wyze Support, submit the log and provide the log number.
thanks
I returned the units this morning. There’s several unresolved posts containing logs of the same issue, so I’m not hopeful of a resolution anytime soon.
App & device reset/setup/cache clear doesn’t solve. Same issue on both my and my wife’s phone app. I know it’s not a signal issue as I see a strong signal connection but no live feed even if right beside router. And the devices setup/load fine initially for a couple minutes until becoming unable to load afterwards. Events show recorded/reported in the app so it is processing info.
I’ve already put in a reasonable amount of time and effort to try get it going and don’t want to get into tinkering with my router for a potential fix (at the risk of messing up everything else that’s currently working fine).
I will wait to see if the issue gets fixed down the road before considering purchasing again.
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Another tidbit should Wyze decide to look into this issue. Popping the battery out and back in makes the live stream work again for a couple minutes but as soon as you leave the stream and try come back, it fails to load (error -5) from that point onwards.
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