# WYZE app slow responses **URL:** \ **Category:** Watercooler\ **Created:** [December 11, 2022, 1:00am UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805 "2022-12-11T01:00:52Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![whosafudge](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@whosafudge](https://forums.wyze.com/u/whosafudge)\ **Post date:** [February 25, 2023, 1:07pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/21 "2023-02-25T13:07:13Z")
Has anyone heard more about when this is going to get fixed for good? I’ve been having the slow app issues and like you said, it’s not fun to use anymore. They have all these new products and I don’t want to buy any because the app is horrible. I’ve logged multiple complaints but just get ‘we’re working on it’. I just don’t believe them anymore. Very disappointing. ---
**Author:** ![wallace6148](https://avatars.discourse-cdn.com/v4/letter/w/8edcca/32.png) [@wallace6148](https://forums.wyze.com/u/wallace6148)\ **Post date:** [March 2, 2023, 11:16pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/22 "2023-03-02T23:16:45Z")
952027 ---
**Author:** ![TravW](https://avatars.discourse-cdn.com/v4/letter/t/b77776/32.png) [@TravW](https://forums.wyze.com/u/TravW)\ **Post date:** [March 10, 2023, 4:20pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/23 "2023-03-10T16:20:18Z")
This problem has been persisting on mine (iPhone 12 ProMax) and my wife’s (iPhone 11 ProMax) devices for the last month or so. Just took 9 presses of my camera group for it to finally load. Submitted a log: 961162. ---
**Author:** ![DM1](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dm1/32/23838_2.png) [@DM1](https://forums.wyze.com/u/DM1)\ **Post date:** [March 10, 2023, 4:35pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/24 "2023-03-10T16:35:38Z")
Yeah I’ve been having major issues with the app as well, mostly loading the live stream and playing back from SD. It doesn’t respond or gets stuck connecting and sometimes never does. Have to quit and reopen a few times before it eventually loads. When I try to play something back from the SD card it will stop responding and go back to connecting. I try not to use if I don’t have to. I’ve recently set up Wyze-Bridge and connected the cameras to HomeKit. The live feed in HomeKit loads within a few seconds, whereas the Wyze app just sits there flipping a coin trying to decide if it’s going to work or not. ---
**Author:** ![alvarezmd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/alvarezmd/32/67616_2.png) [@alvarezmd](https://forums.wyze.com/u/alvarezmd)\ **Post date:** [March 10, 2023, 5:58pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/25 "2023-03-10T17:58:42Z")
Would be nice to see Wyze put this problem up on the known issues page [https://support.wyze.com/hc/en-us/articles/360032747431-Software-and-Firmware-Known-Bugs](https://support.wyze.com/hc/en-us/articles/360032747431-Software-and-Firmware-Known-Bugs) so we can at least track progress on a fix. There are hundreds of people on the App store leaving reviews with this same issue, which means there are a lot more who are not reporting it. Would just be nice to see some acknowledgment here, Wyze… ---
**Author:** ![kwiss](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/kwiss/32/3041_2.png) [@kwiss](https://forums.wyze.com/u/kwiss)\ **Post date:** [March 21, 2023, 2:40am UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/26 "2023-03-21T02:40:14Z")
The app has been running fine for me, except I just added three new Wyze Color Bulb BR30’s to my ecosystem and that’s when I noticed the horrible app lag and frequent crashing. Clearing app cache didn’t help. Uninstalling and reinstalling helped for an hour or so and then it went back to having the lag issues. I’m running on an iPhone 11 Pro running iOS 16.3.1. Wyze App is at the latest release (2.40.0 (15)) and all of my device firmware levels are at their current. Rebooted my wireless router as well. No change. I submitted a log: 973964 Total number of devices I have in the app is 31. Wyze Doorbell (first edition) Wyze Cam v3 2 x Wyze Cam Outdoor v2 2 x Wyze Cam v2 Wyze Cam Pan v1 (offline) Wyze Switch 3 x Wyze Bulb Color BR30 (started having the problem after adding these) 2 x Wyze Bulb (White v1) Wyze Light Strip Pro Wyze Light Strip 3 x Wyze Bulb Color Wyze open/close sensor (v1 that came with the orig. starter bundle) Wyze Robot Vacuum Wyze Sprinkler Controller 6 x Wyze Plugs (currently only 2 online, mixture of v1 and v2) 2 x Wyze Outdoor Plug (offline) Wyze Buds Pro Wyze Headphones Wyze Outdoor Cam Base Station ---
**Author:** ![kwiss](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/kwiss/32/3041_2.png) [@kwiss](https://forums.wyze.com/u/kwiss)\ **Post date:** [March 23, 2023, 8:07pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/27 "2023-03-23T20:07:11Z")
I think the issue is gone for me, at least for now. This is what I did to resolve the issue: - Remove the three Wyze Color Bulb BR30 from my inventory - Uninstall Wyze app from iPhone - Power-off light switches that were controlling the BR30s - Power-off iPhone - Power-off wireless router - Power-on wireless router - Power-on iPhone - Connect iPhone to the 2.4 GHz SSID - Download and install Wyze app and login - Add one BR30 at a time After doing that, I’m not having any more lag with the app, and the app doesn’t crash to desktop when trying to change any BR30 settings. ---
**Author:** ![kwiss](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/kwiss/32/3041_2.png) [@kwiss](https://forums.wyze.com/u/kwiss)\ **Post date:** [March 26, 2023, 5:01pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/28 "2023-03-26T17:01:04Z")
I spoke too soon. App is back to lag/crashing again after a few days. New support log submitted: 980522 ---
**Author:** ![habib](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/habib/32/110070_2.png) [@habib](https://forums.wyze.com/u/habib)\ **Post date:** [March 26, 2023, 6:47pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/29 "2023-03-26T18:47:50Z")
Just throwing my hat in the ring here, but I think the problem is that the app is trying to control way too many devices. There is no fresh code applied to it, just added on top of whatever is. Bloatware comes to mind. ---
**Author:** ![whosafudge](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@whosafudge](https://forums.wyze.com/u/whosafudge)\ **Post date:** [March 27, 2023, 1:53am UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/30 "2023-03-27T01:53:20Z")
Yea, still no improvements for several months now. Lots of new product releases though. How about making the app work first before making a bigger mess? Don’t they listen to suggestions? I’m done filling in trouble tickets about it. If it’s not fixed I guess they just lose business instead. ---
**Author:** ![kwiss](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/kwiss/32/3041_2.png) [@kwiss](https://forums.wyze.com/u/kwiss)\ **Post date:** [March 27, 2023, 8:27pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/31 "2023-03-27T20:27:29Z")
I was told in the Wyze Discord server the following: _This is a known issue but Wyze is having trouble finding the cause. It seems to be related to Wyze lighting products. Could you get an app log next time it happens and I will send it to Wyze along with the thread you linked_ ---
**Author:** ![TravW](https://avatars.discourse-cdn.com/v4/letter/t/b77776/32.png) [@TravW](https://forums.wyze.com/u/TravW)\ **Post date:** [March 27, 2023, 8:56pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/32 "2023-03-27T20:56:20Z")
This may make sense. I ordered a set of 4 Wyze Color bulbs and installed two of them in late January, which is roughly when my issues started (or shortly thereafter). I only installed two of the bulbs to replace two older Wyze Color bulbs in my den (I replaced these due to them consistently turning off in the evenings with no apparent Wyze or Alexa schedule to do so). ---
**Author:** ![alvarezmd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/alvarezmd/32/67616_2.png) [@alvarezmd](https://forums.wyze.com/u/alvarezmd)\ **Post date:** [March 28, 2023, 5:35pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/33 "2023-03-28T17:35:58Z")
Thanks for the update kwiss. Glad they know about it but sure would go a long way if they just acknowledged it vs. ignoring this discussion here and giving no updates. I too didn’t have problems with the app until I started adding in smart bulbs so that tracks. I have 4 in my house currently. In the meantime, I’m switching to other smart home device brands like Tapo until they get this figured out… Wyze you’re going to lose money here. ---
**Author:** ![whosafudge](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@whosafudge](https://forums.wyze.com/u/whosafudge)\ **Post date:** [March 28, 2023, 6:23pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/34 "2023-03-28T18:23:16Z")
I’ve used the color bulbs for awhile (6+months). I only started having this lag issue a couple months back. Perhaps instead of ignoring it they should accept the tips and figure it out. That’s why there is a community for this. Unfortunately due to lack of response for something so critical I’m not spending any more money with it. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [March 28, 2023, 7:20pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/35 "2023-03-28T19:20:03Z")
I got this issue and all the logs sent up to the team, I am sorry this has been happening. I had not seen this thread as I do not venture into the #watercooler area to often. ---
**Author:** ![alvarezmd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/alvarezmd/32/67616_2.png) [@alvarezmd](https://forums.wyze.com/u/alvarezmd)\ **Post date:** [March 28, 2023, 10:58pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/36 "2023-03-28T22:58:08Z")
Thank you, Jason! ---
**Author:** ![whosafudge](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@whosafudge](https://forums.wyze.com/u/whosafudge)\ **Post date:** [April 29, 2023, 12:51pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/37 "2023-04-29T12:51:47Z")
Thanks! Since I was dismissed multiple times by wyze tech support I figured I’d float it here since I wasn’t sure where else to go. Seems like there are others with same issues. ---
**Author:** ![alvarezmd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/alvarezmd/32/67616_2.png) [@alvarezmd](https://forums.wyze.com/u/alvarezmd)\ **Post date:** [May 26, 2023, 7:59pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/38 "2023-05-26T19:59:17Z")
Seems to have been fixed to some degree, I haven’t had to delete and reinstall the app in about a month+ at least. Still kinda lame Wyze never even publicly addressed this issue… but glad to have a working app again so I can use my devices without constant crashing. ---
**Author:** ![rock\_rock\_rock](https://avatars.discourse-cdn.com/v4/letter/r/9e8a1a/32.png) [@rock\_rock\_rock](https://forums.wyze.com/u/rock_rock_rock)\ **Post date:** [July 3, 2023, 12:37pm UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/39 "2023-07-03T12:37:35Z")
I had the same issue with app crashing constantly when I added the BR30 color bulbs. As of 7/1/23 it seams to be working better, but I wish Waze had a hub to manage all the devices vs a phone app. In your opinion would a hub help? ---
**Author:** ![whosafudge](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@whosafudge](https://forums.wyze.com/u/whosafudge)\ **Post date:** [March 20, 2024, 11:36am UTC](https://forums.wyze.com/t/wyze-app-slow-responses/250805/40 "2024-03-20T11:36:55Z")
It has been fixed some. But loading app still has a delay. Its unfortunate as it has deterred me from upgrading to their new cams. [Previous page](https://forums.wyze.com/t/wyze-app-slow-responses/250805.md?page=1) [Next page](https://forums.wyze.com/t/wyze-app-slow-responses/250805.md?page=3)