I have probably 40 wyze devices registered to my account and I’m I currently troubleshooting some (literally half of them). Support suggested I do a firmware update on my devices so I went to the account screen, then firmware updates. The screen says “There are no devices linked to this account”. My devices screen is chock full, and my wallet is slightly more empty, and my patience is wearing thin.
Does anyone have a solution? I’ve tried dozens of logs to fix faulty devices and the android app. Not one has been addressed since I started acquiring devices in 2022. I’ve had a subscription forever for plus unlimited and home monitoring but this may be the last month wyze takes another dollar from me.
My initial thought is an error with the local profile and/or corrupt cache data. When did you last clear either of the caches?
This is how I tend to clear my Wyze app caches on Android (click/tap to expand):
Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
Swipe the Wyze app out of the running Android apps.
Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
Tap Clear cache on the Storage screen.
Back up one screen (back to App info) and then tap Open to re-launch the Wyze app.
Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform. If using iOS/iPadOS, you should be able to clear the in-app cache with Step 1, and that may help.
Sometimes I stop at just clearing the in-app cache, and often that’s sufficient, but occasionally I’ll clear the OS-level app cache, too.
If that doesn’t take care of it, then I’d consider trying to pull a fresh copy of the profile from Wyze’s servers (requires login).
This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
Navigate back one screen to Account and tap Log Out at the bottom.
Swipe the Wyze app out of the running Android apps.
Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
Tap Clear cache and Clear storage on the Storage screen.
Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)
Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.
If that still doesn’t populate Account ➜ Firmware Update with your list of devices, then I’d probably consider the nuclear option: uninstall the Wyze app from the mobile device, reboot the mobile device, install the Wyze app from Google Play Store, reboot the mobile device, launch the Wyze app and authenticate.
You should also be able to check and update your devices’ firmware individually from each device’s Device Info screen in Settings, but that gets really tedious with a lot of devices.
Did you check to insure you had a good Wifi or Cell service? (Probably) not the issue.
We have seen this before over the years. Not often, but does occur.
This is just to insure (warm and fuzzy) that your devices are still there. I would do what @crease suggest.
Of course if you can find another/different phone, try it. I think if you do, you will discover your devices are there, and still connected in the Wyze servers and your local network.
I have signed in and out multiple times, no luck unfortunately.
I did that too. With both the beta version of the app and the non-beta. No luck on either.
True. I don’t get why I can do it to individual devices but somehow the app says I don’t have any when I go to the firmware update screen to view them all?
@Earl.Automation Did you ever figure this out? I’m going on a month of this issue. It coincided exactly to when my thermostat permanently says offline on my android app. From my iphone it says online and the thermostat itself shows as online. No idea what is going on with the android app but I’m losing some important functionality staying with wyze.
I understand my devices are there and on the network, but some are completely inaccessible by the android app now. On iphone each and every device works as intended but the android app broke a lot of stuff recently.
I don’t have an answer for that, either. I’ve seen it happen before (and seen others report it), but it’s seemed like a transient error and not the persistent experience you’re describing. At this point, I’d be inclined to submit a log and then contact Support with the Log ID as a reference.
If the iPhone Wyze app is working as expected, then I wonder if there’s something peculiar about your Android device and if sharing more information about that (device model, Android version, specific Wyze app versions tried, etc.) might be helpful, because I just haven’t seen other reports of this recently.
For those interested, there is a way on an iPhone to flush the cache for the app.
Settings > General > iPhone Storage. Scroll down to the Wyze app and select it. Two choice. Use “Offload App”. It deletes the app but not the data. Once its done, (minute or two) it returns with Re-install App. (When I did it, it took 11 minutes to re-install the app.) I wish now, I had not done it though. Because when I went to open the app again, I had been logged out. And I refuse to use the 2FA they implemented to get back into my “camera account”. Month+ ago, I’d stopped using Wyze cams because of Cam+ subscriptions anyway.
I know this makes a difference. I had to use it to flush the cache on my Aqara app before I could re-create the Thread network used with Matter.
Well…checking my account on another device (tablet), I could see them all to update their firmware. I just can’t see it on my phone?
Maybe I can wipe it or maybe it just shows up later? Who knows.
On the flip side, I finally ditched my Wyze Pro Mesh Routers and went to UniFi S7 Pro’s. Neat devices, very powerful. Not for consumers. The mesh setup is overly complicated. Simple to an I.T. person but a lay person would NEVER understand. I didn’t know that when I bought them.
But once setup, pretty cool. Alot of very detailed signal information on my devices and how strongly they are connected. Will be interesing to see what I learn.
By chance, did you set up filters replacement notifications through the wyze thermostat settings? This issue only appeared after I did that. Could be a coincidence though.
I’ve been having this exact issue with seven of my cameras. None of them appear to show up on my devices. I also can’t upgrade the firmware when I go manually to each specific camera settings. Device info and then firmware, there is no update and I know for a fact there’s a new update. This seems like an account issue not a local device issue, very likely an Android issue.
I use a secondary Samsung tablet to upgrade my devices. I have Pixel 8a. Android 17 QPR 3 beta 3?? I honestly can not keep up as to the version of my phone. It updates constantly.
Hoping one day I will just open the app and my devices will be there.