Wrong thumbnail and notification issue with Doorbell

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My Setup is as follows:
Android Phone with Android 11 - Pixel 5
App Version: 2.18.18
Doorbell FW: 4.25.0.233
V3 FW: 4.36.0.280
V2 FW: 4.9.6.241
WCO FW: 4.17.1.35
WCO Base FW: 4.16.1.14

EDIT: The incorrect Thumbnails only seems to be an issue with Android. I confirmed it is ok on my iPhone… See below for an additional picture of another Android only issue. Something must have changed as it was ok yesterday

A couple of potential issues with the Doorbell:

Let me Caveat with the Camera does come up for Live Stream with no issues.

  • Wife left for her workout. the Doorbell Cam didn’t notify
  • When she got home, it registered a person with no announcement.
  • Initial look at the Events tab, the Front doorbell is there, but no thumbnail.
  • Subsequent views of the event tab shows the wrong thumbnail. Image 1 has the Driveway for the image, Image 2 has the Backyard

Confusing… :slight_smile:

Note: Front Door is the Doorbell

Front Door Thumbnail is actually the driveway camera

Screenshot_20210315-061746
Screenshot_20210315-0617461080×2340 185 KB

Front Door Thumbnail is actually the backyard camera

Screenshot_20210315-061806
Screenshot_20210315-0618061080×2340 187 KB

This shows the thumbnail of my Garage, but when you play it shows the doorbell cam. Image below

Screenshot_20210315-064936
Screenshot_20210315-0649361080×2340 172 KB

Screenshot_20210315-064942
Screenshot_20210315-0649421080×2340 96.8 KB

EDIT: Additional Image

This is what the events look like when I filter for my Doorbell only. No Images are displayed
Screenshot_20210315-085831

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Solution - I ended up uninstalling and reinstalling the app. Something in Android may have caused the issue as it was only happening on Android and not iOS. So uninstalling and reinstalling seemed to have corrected this issue.

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