# Why 🤷‍♀️ How do I fix this? **URL:** \ **Category:** Cameras\ **Tags:** cam-v4, android\ **Created:** [February 22, 2025, 8:47pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370 "2025-02-22T20:47:27Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![NorthernLights](https://avatars.discourse-cdn.com/v4/letter/n/59ef9b/32.png) [@NorthernLights](https://forums.wyze.com/u/NorthernLights)\ **Post date:** [February 22, 2025, 8:47pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/1 "2025-02-22T20:47:27Z")
So this started recently and would like some suggestions on trouble shooting. Why does it do this? (Wyze Cam 4/window mount) ![Screenshot_20250222-111406](https://us1.discourse-cdn.com/wyze/original/3X/6/d/6d936aeb723e3006e0ca7e82f9f3eb1903aab682.jpeg) ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [February 22, 2025, 8:56pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/2 "2025-02-22T20:56:21Z")
Because you’re pointing it through a window, so sometimes when there is a lighting change of some kind (IR or visible light spectrum) the focal adjustment is getting a reflection from the glass. Basically it’s doing this because of physics. Personally, I suggest not using IR lights for a spotlight when you are pointing a camera through another piece of glass like a window. You will cause more reflections like this to occur. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [February 22, 2025, 9:13pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/3 "2025-02-22T21:13:42Z")
Welcome to the Forum, @NorthernLights! đź‘‹ Based on your post, I’m not sure what the “this” is. What additional detail can you provide about what you’re trying to correct? The upper part of the image appears to show part of the mount or window frame in the top corners, so repositioning the camera might get rid of that. If you’re talking about the “Motion detected” event, then I agree that this appears to be reflections from the camera’s IR lights. You can toggle that off at ** Settings âžś Advanced Settings âžś Night Vision IR Lights** , but only if **Night Vision Mode** is set to **Auto** or **On**. If you have enough ambient light in your view, then I’d try setting **Night Vision Mode** to **Off** and also ensure that **Camera Status Light** is toggled off to eliminate reflections from that light source. ---
**Author:** ![habib](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/habib/32/110070_2.png) [@habib](https://forums.wyze.com/u/habib)\ **Post date:** [February 22, 2025, 9:54pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/4 "2025-02-22T21:54:41Z")
Also, don’t forget to have the spotlight set to OFF as well. ---
**Author:** ![dave27](https://avatars.discourse-cdn.com/v4/letter/d/e274bd/32.png) [@dave27](https://forums.wyze.com/u/dave27)\ **Post date:** [February 22, 2025, 9:56pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/5 "2025-02-22T21:56:12Z")
Definitely looks like you have either the spotlight or IR lights set to come on. Both (along with the status light) should be disabled when looking through glass. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [February 23, 2025, 12:38am UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/6 "2025-02-23T00:38:10Z")
IR lights are on. ---
**Author:** ![GinEC](https://avatars.discourse-cdn.com/v4/letter/g/3e96dc/32.png) [@GinEC](https://forums.wyze.com/u/GinEC)\ **Post date:** [March 1, 2025, 11:03pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/7 "2025-03-01T23:03:25Z")
How do I set the Spotlight to off? My options are only Low/High Brightness Level, and Auto/Manual for Spotlight Control, and a Schedule. No on/off. So I have it set to Low and Manual, and the schedule is 5PM-5PM, hoping that will equal zero. Also the IR lights are off. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [March 1, 2025, 11:33pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/8 "2025-03-01T23:33:11Z")
> [@GinEC](#): > > So I have it set to…Manual That should essentially be “off” unless you _manually_ turn it on using the icon on the lower-left corner of the viewer pane on the Live Stream screen. ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [May 30, 2025, 11:33pm UTC](https://forums.wyze.com/t/why-how-do-i-fix-this/324370/9 "2025-05-30T23:33:57Z")
Closed on May 30, 2025, 11:33pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.