# Why Does Re-Adding a Wyze Bulb trigger a Purchase of Cam Plus Monthly **URL:** \ **Category:** Power & Lighting\ **Tags:** bulb-white\ **Created:** [May 11, 2024, 1:09am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746 "2024-05-11T01:09:46Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [May 11, 2024, 1:09am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/1 "2024-05-11T01:09:46Z")
Why Does Re-Adding a Wyze Bulb trigger a Purchase of Cam Plus Monthly? Trying to re-add a longtime connected Wyze Bulb brings up a screen to "Attach your new camera (pssst, its not a camera) to your Cam Plus plan. Unselecting the auto-renew at $ 2.99 putts the “Continue” into a loooooong “Loading” mode and it doesn’t complete the setup. Going on 15+ minutes now. ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [May 11, 2024, 3:19am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/2 "2024-05-11T03:19:42Z")
Definitely sounds like a bug. If anyone replicates this, please add your comments. I assume you are using the 2.50 app? ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [May 11, 2024, 4:07am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/3 "2024-05-11T04:07:58Z")
yep. 2.50.6 ---
**Author:** ![Nightmonger](https://avatars.discourse-cdn.com/v4/letter/n/839c29/32.png) [@Nightmonger](https://forums.wyze.com/u/Nightmonger)\ **Post date:** [May 11, 2024, 5:27pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/4 "2024-05-11T17:27:34Z")
Same issue here. App and firmware is up to date. Had a new router and tried re-installing a wyze bulb (2019) and it prompts to add cam plus subscription to continue. Unselecting puts you on loading for eternity. Also same problem when I re-installed a base station. The install thinks my bulbs and base station are cameras… So the re-install fails….Please fix ASAP! ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [May 11, 2024, 11:40pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/5 "2024-05-11T23:40:29Z")
Thanks for the confirmation. Will one of you please make sure to go add this to the MAY Fix-it-Friday thread ASAP? It may or may not “win” as the top high impact issue, but Jason definitely reads ALL the submissions in there and definitely passes on issues to the right people, and now that we definitely have confirmation this is more widespread and not an isolated incident I’d like to ensure it is on their radar. > [@Fix-It Friday - May 2024](https://forums.wyze.com/t/fix-it-friday-may-2024/298110): > > [Fix-It Friday Callout] Well my Forum friends, we made it to Friday! grinning If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for [Wyze Support](https://support.wyze.com/hc/en-us), our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re transparent in our process of working on them. … ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [May 13, 2024, 5:01pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/6 "2024-05-13T17:01:28Z")
I see that @JunkEmailFree has added it: > [@Fix-It Friday - May 2024](https://forums.wyze.com/t/fix-it-friday-may-2024/298110/54): > > Re-adding a Wyze Bulb triggers a Purchase of Cam Plus Monthly screen I changed my Wi-Fi password and was trying to re-setup my 2019 Wyze bulbs (3 of them). Setup goes fine but then it gets to a mandatory screen “Attach your new camera to your Cam Plus plan.” It’s a light bulb not a camera. No way to get out of that screen other than the Continue button. Unselecting the auto-renew at $2.99 option or leaving it then tapping Continue throws it into a long “Loading…” loop that eventually doesn’t… I also see that all of the users affected so far list themselves as iOS users, for whatever that’s worth. ---
**Author:** ![WyzeDesmond](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzedesmond/32/58913_2.png) [@WyzeDesmond](https://forums.wyze.com/u/WyzeDesmond)\ **Post date:** [May 14, 2024, 1:39am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/7 "2024-05-14T01:39:49Z")
Hi @Nightmonger @Sam_Bam Could I please get an applog after the binding? So after you see the CP ads pops out. Please cancel and submit an applog with any topic. Thank you very much! ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [May 14, 2024, 2:30am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/8 "2024-05-14T02:30:23Z")
Done. 1st gen Bulb ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [May 14, 2024, 2:51am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/9 "2024-05-14T02:51:48Z")
FYI, I think he needs the app log number from you too. You can still get it by going to Account Tab → Wyze Support → Log History. The reason for this is that log area has millions of logs and the easiest way for the devs like Desmond to find the one they need is to post the exact number they need to look up. 🙂 ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [May 14, 2024, 3:42am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/10 "2024-05-14T03:42:16Z")
oh. 1412380 ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [May 15, 2024, 12:04am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/12 "2024-05-15T00:04:54Z")
Thanks for contributing this. I think it supports my earlier observation that this issue seems to be affecting iOS users. Perhaps that will be helpful to the engineers if @WyzeDesmond sees it. ---
**Author:** ![tmhtxmmafam1123](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@tmhtxmmafam1123](https://forums.wyze.com/u/tmhtxmmafam1123)\ **Post date:** [May 17, 2024, 4:55pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/13 "2024-05-17T16:55:43Z")
Same issue. Log 1415246 and 1415247. Support is ignoring me, of course. And I was hung up on by CS twice. This should be an easy resolution. Of course I am being prompted to buy a THIRD Cam Plus subscription in order to resolve the issue- that these cams don’t know they are associated with a subscription, so they won’t take more than 12s of video per event. This is not the first time this has happened, which is why I was tricked into buying a redundant subscription months ago. Now I am showing TWO simultaneous subscriptions in my Account \> Services tab. One iOS Subscription and one Web Subscription. I can’t select/move any cameras in any browser or on any machine. Unacceptable. Wyze has no idea what’s happening. Do you think I’m going to get any of my money back? ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [May 17, 2024, 5:06pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/14 "2024-05-17T17:06:50Z")
Well, I forced my way out of the app, when I thought it finished adding that bulb. It added it, but I have no control over it. So, I had to try and add it again. Issue still exists a week later. I’ll just do without until they do an app update before I try again. ---
**Author:** ![tmhtxmmafam1123](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@tmhtxmmafam1123](https://forums.wyze.com/u/tmhtxmmafam1123)\ **Post date:** [May 17, 2024, 5:34pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/16 "2024-05-17T17:34:53Z")
This is definitely Wyze’s problem. ---
**Author:** ![tc10](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tc10/32/73707_2.png) [@tc10](https://forums.wyze.com/u/tc10)\ **Post date:** [May 18, 2024, 3:04am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/17 "2024-05-18T03:04:48Z")
My hub was cranky so I had to reset it. I have same issue readding motion sensor V2s, leak sensors, etc… It would just hang trying to add to camplus. I cancelled out of appand then added next one and so on. ---
**Author:** ![notterson](https://avatars.discourse-cdn.com/v4/letter/n/6de8d8/32.png) [@notterson](https://forums.wyze.com/u/notterson)\ **Post date:** [May 19, 2024, 12:26am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/18 "2024-05-19T00:26:05Z")
Hi same problem here with apple devices, which is all I have. I changed my wifi network name and password and now can’t get any of my pre 2019 bulbs to connect. Same as others mention with the app. I have a lot of Wyze stuff so I hope someone can address this. ---
**Author:** ![ethanmoody99](https://avatars.discourse-cdn.com/v4/letter/e/8dc957/32.png) [@ethanmoody99](https://forums.wyze.com/u/ethanmoody99)\ **Post date:** [May 20, 2024, 11:35pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/19 "2024-05-20T23:35:21Z")
Had the same problem with two of my pre 2019 wyze bulbs. Been through hours of customer service conversations and still no fix. Hoping they actually fix this and don’t ignore it like they have so far ---
**Author:** ![silverfire](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@silverfire](https://forums.wyze.com/u/silverfire)\ **Post date:** [May 21, 2024, 8:59pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/20 "2024-05-21T20:59:26Z")
I also am having this issue. Have two bulbs in the kitchen and one downstairs. Have to set them all back up after internet shenanigans resulting from a deep clean. Can’t set any of them back up because of this annoying cam subscription thing. I don’t have any Wyze cams; only bulbs. I need these bulbs working sooner rather than later, and no clue when this’ll be fixed, so … had to order bluetooth LE bulbs in the meantime. ---
**Author:** ![tmhtxmmafam1123](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@tmhtxmmafam1123](https://forums.wyze.com/u/tmhtxmmafam1123)\ **Post date:** [May 21, 2024, 9:40pm UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/21 "2024-05-21T21:40:14Z")
the good news is that Wyze does. not. care. ---
**Author:** ![Larry.Kotnik](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/larry.kotnik/32/22615_2.png) [@Larry.Kotnik](https://forums.wyze.com/u/Larry.Kotnik)\ **Post date:** [May 23, 2024, 5:43am UTC](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746/22 "2024-05-23T05:43:15Z")
Same here, my pre-2019 bulbs are now offline and cannot connect. ![IMG_1123](https://us1.discourse-cdn.com/wyze/original/3X/4/6/46c0ec52e332d1ac6b36e3878eb61a5aad03f595.png) [Next page](https://forums.wyze.com/t/why-does-re-adding-a-wyze-bulb-trigger-a-purchase-of-cam-plus-monthly/298746.md?page=2)