Why am I getting only still shots and no motion video events with the new android app version!?

Ever since I upgraded to the new Android version of the Wyze app, I am now getting two different types of screens when I try to view a motion event:

  1. I will either get a mostly blank screen and were the motion video event should be playing, it will show a stock out-of-focus view of a generic living room image and no play button or progress video bar.

  2. Or I will get a single frame of the motion event and no video play button or progress bar.

What gives!!!??