# What to do with ERROR Code -1 **URL:** \ **Category:** Cameras\ **Tags:** cam-v3\ **Created:** [January 6, 2023, 2:00pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802 "2023-01-06T14:00:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 2:00pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/1 "2023-01-06T14:00:34Z")
I’ve never had this before ERROR Code -1 Just happened this morning after it was OK for awhile then it popped up. I’ve tried everything I can think of to fix it. Sometimes it comes back but mostly not. ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 2:30pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/3 "2023-01-06T14:30:35Z")
Yes, getting it when viewing a camera group. At this point, it comes and goes. Sometimes it comes up fine sometimes I’m getting the error code. Not sure what’s going on. ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 2:52pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/5 "2023-01-06T14:52:03Z")
Yesterday I did an update of apps as requested by Wyze. But this problem just started this morning. So far I have: Rebooted Modem and Router Reinstalled the app Tried connecting on different devices Weird how it comes and goes. Not sure whose issue it is. ---
**Author:** ![habib](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/habib/32/110070_2.png) [@habib](https://forums.wyze.com/u/habib)\ **Post date:** [January 6, 2023, 4:21pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/6 "2023-01-06T16:21:22Z")
Check this out, not sure if it’s related but I’d bet it is. > [@Service Advisory - Cloud Issues - 1/5/2023](https://forums.wyze.com/t/service-advisory-cloud-issues-1-5-2023/253696): > > 1/5/23 6:00 PM PT - Our devices are back at their normal connection metrics. If you’re still having trouble with your app, please try force closing the app and opening it again. If a device is not connecting, please try power cycling it. If those steps don’t do the trick, our support team at [support.wyze.com](http://support.wyze.com/) are here to help. 4:29 PM PT - Our recovery is still in progress and more devices are connecting to our servers. We’re not there yet but our metrics continue to improve and we’re hearing po… ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [January 6, 2023, 4:56pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/7 "2023-01-06T16:56:53Z")
have you updated the app to the latest Hot Fix version? ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 6:12pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/9 "2023-01-06T18:12:16Z")
Firmware says it’s latest version for all devices….tlhutch4 ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [January 6, 2023, 6:15pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/10 "2023-01-06T18:15:33Z")
What App Version are you running? Not Firmware. The Hot Fix is a new Wyze App. > [@Wyze app 2.38 hotfix - Released 1/5/2023](https://forums.wyze.com/t/wyze-app-2-38-hotfix-released-1-5-2023/253687): > > 1/11/23 4:00 PM PT - We have released iOS app version 2.38.4.3 to the public. This has the fix for Error Code -1. We’re sorry that this bug escaped to the public and we’ve added new processes to prevent it from happening again. If you’re still experiencing this, please check App Store for an update. If you continue to have trouble, please reach out to our [Wyze Customer Support](https://support.wyze.com/hc/en-us). UPDATE: 1/10/23 1:51 PM PT - Our QA team has verified the hotfix app version and we’re working on App Store review. Id… ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 6:18pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/11 "2023-01-06T18:18:01Z")
88146 submitted Tlhutch4 ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 6:20pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/12 "2023-01-06T18:20:24Z")
881496 - corrected from above Tlhutch4 ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 6:24pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/13 "2023-01-06T18:24:13Z")
My app version is 2.38. 3 (3) Tlhutch4 ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [January 6, 2023, 6:32pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/14 "2023-01-06T18:32:22Z")
@tlhutch4 I am sorry this is happening. We are currently looking into this and have sent logs to the team. ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 7:21pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/15 "2023-01-06T19:21:31Z")
> [@Rulwiz](#): > > Same here , it comes and goes . Been like this since 3 am EST. Let’s hope we can get to the bottom of this Rulwiz’ Are you still having this problem that you and I began talking about early this morning …I am…tlhutch4 ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 6, 2023, 8:50pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/17 "2023-01-06T20:50:24Z")
Rulwiz, At least I know I’ not alone in the wilderness here. If you’ve been following the post on forum you will see that our communication earlier today spurred a lot of conversation. ---
**Author:** ![chrisvbsr](https://avatars.discourse-cdn.com/v4/letter/c/cdc98d/32.png) [@chrisvbsr](https://forums.wyze.com/u/chrisvbsr)\ **Post date:** [January 6, 2023, 10:14pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/18 "2023-01-06T22:14:12Z")
Seems rebooting iPhone fixes the issue however it does come back randomly. I have 7 cams in a group and sometimes as you swipe up or down it says “loading live stream” some load immediately some take 10 to 20 seconds. If i choose to expand a cam it shows the image from earlier in the day and stays like that until you swipe or close and expand again. I am going to try deleting the cam group and just leave it as individual devices. ---
**Author:** ![habib](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/habib/32/110070_2.png) [@habib](https://forums.wyze.com/u/habib)\ **Post date:** [January 6, 2023, 10:40pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/19 "2023-01-06T22:40:58Z")
Let me throw my hat in the pool. An hour ago I updated the app to 2.38.3.(3) on my iPhone. All five cameras sporadically connect and come back with Error: Code-1). Thankfully I did not update the app on my iPad and that is running fine. At least for me, the culprit is the latest version of Wyze app for iOS. EDIT: Looks like the app is not communicating with cameras at all as I don’t get notifications anymore. ---
**Author:** ![rold2ce](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@rold2ce](https://forums.wyze.com/u/rold2ce)\ **Post date:** [January 7, 2023, 7:50am UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/20 "2023-01-07T07:50:07Z")
5 - V3 cams in group error code -1 all day from about 1030am 1/6/23. Was 35 miles away and my simplisafe notified me of door opening but wyze cameras all error -1. Off and on all day. I realize these are not true security cams but they should at least work - right? Sent in multiple logs. Hopefully this gets fixed soon or I will be buying a different brand of cameras to monitor house and rental properties. Edit - I tried force restarting multiple times. I tried deleting group and they all still did error -1. Recreated group and did not fix. ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 7, 2023, 1:43pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/21 "2023-01-07T13:43:30Z")
Error Code -1 Remains an issue this morning (Saturday) We need an update from WYZE on this. Agreed ? ---
**Author:** ![TheChickenCoop](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@TheChickenCoop](https://forums.wyze.com/u/TheChickenCoop)\ **Post date:** [January 7, 2023, 3:42pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/22 "2023-01-07T15:42:14Z")
I also continue to get this issue. I also find even my non grouped cams now have worse connection issues with the app, even after cycling both cams and phone. ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 7, 2023, 3:59pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/23 "2023-01-07T15:59:22Z")
Rulwiz, ’Are you still having this problem that you and I began talking about early yesterday ? I am…tlhutch4 ---
**Author:** ![tlhutch4](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tlhutch4](https://forums.wyze.com/u/tlhutch4)\ **Post date:** [January 7, 2023, 5:50pm UTC](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802/25 "2023-01-07T17:50:40Z")
It would be so nice to get an update on this issue. It’s getting very frustrating. [Next page](https://forums.wyze.com/t/what-to-do-with-error-code-1/253802.md?page=2)