WCO download failed

Nightmare on WYZE Street: I am up 10 emails on this issue now. The first bunch were telling me how to download Time Lapse Videos, how to remove the card from the camera to view Time Lapse videos and so on. Then it went on telling me about wi-fi signals. I sent screen shots that show the event videos on the app. I am trying to download, a shot that shows the base is connected via ethernet and all 4 cams have 3 full bar signals. Last night the person from support “helping” me sent me directions on how to use the share and download icons, No @#$%. !!! This is a screen shot I sent to the same person at 11:43 AM on 3-01-21. I am of a firm opinion that some of the support people have never used any of these products.