# VOIP Calls wont work **URL:** \ **Category:** Cameras\ **Tags:** video-doorbell-v1\ **Created:** [May 22, 2022, 1:19am UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058 "2022-05-22T01:19:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![akagames](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/akagames/32/51666_2.png) [@akagames](https://forums.wyze.com/u/akagames)\ **Post date:** [May 22, 2022, 1:19am UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/1 "2022-05-22T01:19:12Z")
I just enabled VOIP and whenever someone rings the doorbell a screen that says “Calling accounts” Pops up and it doesn’t even give me a notification. I have a Samsung tablet that has a sim card but is unregistered. Any help? Thanks ![image](https://us1.discourse-cdn.com/wyze/original/3X/5/a/5ace34ec323e15a7158361403ea398af34022fc1.png) ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [May 22, 2022, 1:44am UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/2 "2022-05-22T01:44:39Z")
Welcome back @akagames! The VOIP function in Wyze requires an active “Calling Account” to be in place for it to connect. Because Wyze is initiating a Video Cellular Call to the cell number on your account\app, the receiving device has to have cellular calling service to receive that video call. The VOIP function is from the Video Doorbell to the Wyze Servers. The Wyze Servers then translate that into the Video Phone Call and ring your phone w\ the app installed. If your tablet doesn’t have an activated SIM, there is no cellular service for the call to go thru. Not sure there is a workaround. Perhaps someone else has dealt with this. ---
**Author:** ![akagames](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/akagames/32/51666_2.png) [@akagames](https://forums.wyze.com/u/akagames)\ **Post date:** [May 22, 2022, 1:45am UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/3 "2022-05-22T01:45:12Z")
Oh ok. Thanks! ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [May 22, 2022, 2:17am UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/4 "2022-05-22T02:17:18Z")
I thought I remembered @carverofchoice getting this to work with Google Voice on a non-cellular connected device, sorry on mobile at the moment so didn’t read all the way through this but check out this thread. > [@Doorbell voip phone call bug](https://forums.wyze.com/t/doorbell-voip-phone-call-bug/198613/6): > > Thanks for the Callout @Bam I had not yet activated the VOIP before now, so I did so to help test this. This gets REALLY weird. First, let me say that I was able to replicate this on my old and deactivated (not on any carrier) Samsung Note 8, but not on my Newer and activated (to a carrier) Google Pixel 5 despite both using the same Wyze App, and the Same Google Phone App. This leads me to believe it is a bug with the Samsung One UI somehow. Let me call out to @R.Good who I know has a spare Sam… ---
**Author:** ![shmightworks](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@shmightworks](https://forums.wyze.com/u/shmightworks)\ **Post date:** [November 2, 2023, 8:26pm UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/6 "2023-11-02T20:26:57Z")
Any suggestion if I don’t even get any VOIP call dialog at all? I have VOIP turned on, and this is on my phone. ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [November 2, 2023, 9:52pm UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/7 "2023-11-02T21:52:04Z")
> [@shmightworks](#): > > and this is on my phone. What OS? ---
**Author:** ![shmightworks](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@shmightworks](https://forums.wyze.com/u/shmightworks)\ **Post date:** [November 2, 2023, 10:48pm UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/8 "2023-11-02T22:48:32Z")
Android, I do get the motion notifications. ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [November 2, 2023, 11:30pm UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/9 "2023-11-02T23:30:14Z")
Motion Notifications are not related to VOIP. With the VOIP enabled within the Wyze App, have you verified your Phone App settings for Calling Accounts have enabled the Wyze Doorbell Virtual SIM? ---
**Author:** ![junkfro](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@junkfro](https://forums.wyze.com/u/junkfro)\ **Post date:** [November 3, 2023, 1:02am UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/10 "2023-11-03T01:02:28Z")
Go to the dialer app and click through the dialing accounts settings until you find Wyze. Enable it. No idea why it’s disabled by default or why Wyze doesn’t tell you to enable it when enabling the voip setting in the Wyze app. ---
**Author:** ![shmightworks](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@shmightworks](https://forums.wyze.com/u/shmightworks)\ **Post date:** [November 3, 2023, 2:02am UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/11 "2023-11-03T02:02:02Z")
@junkfro @SlabSlayer That was it, really stupid there’s no check for this. Normally when an app needs special permissions and such it’ll link to where you need to set that setting. Maybe this calling accounts doesn’t work like permissions. Anyhoo, for my Samsung, here is the needed setting: Dialer-\>(…)-\>settings-\>other call settings-\>calling accounts-\>Active calling accounts-\>enable wyze. ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [November 3, 2023, 2:12am UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/12 "2023-11-03T02:12:51Z")
> [@shmightworks](#): > > Dialer-\>(…)-\>settings-\>other call settings-\>calling accounts-\>Active calling accounts-\>enable wyze I suspect that there isn’t a specific link thru to the phone app settings because they are all different depending on the type of Android phone you are using, your OS Build Version, and the particular phone app you choose. For example… Dialer? What is that? Never seen it. Never used it. My Android doesn’t have that. My device uses “Phone” by Google. The path is Phone\>Settings\>Calls\>Calling Accounts\>All Calling Accounts\>Wyze Doorbell (enable toggle). ---
**Author:** ![Settelvan](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@Settelvan](https://forums.wyze.com/u/Settelvan)\ **Post date:** [September 24, 2025, 6:00pm UTC](https://forums.wyze.com/t/voip-calls-wont-work/230058/13 "2025-09-24T18:00:43Z")
I see it’s been a while since you’ve posted , but I just want to ask—has anyone recently tested whether switching to a different DNS server helped? I had a similar issue with another app and switching to Google DNS (8.8.8.8) actually fixed it. It’d be interesting to know if anyone here’s seen changes in how VOIP calls behave with recent firmware or app updates too.