"Video Download Timed Out" when attempting to view notification videos

When attempting to view notification videos I frequently get “Video Download Timed Out”.

I can’t quite find a pattern, maybe wifi strength, maybe not, maybe the video itself as in the activity factor.

Get a bunch that will work, and then some that won’t. Phase of the moon sort of thing.

Somehow I suspect it is the actual upload to the cloud that failed so while there is a video indicated there is not actual video to download.

Once a particular video reports “Video Download Timed Out” it will always respond that way.

This seems like a new issue but the camera is up to date with the most recent firmware and I vaguely recall seeing something about this with a certain video firmware upgrade?

Maybe the real issue is the error message, not really very clear to the user.

If it was the upload to the Wyze cloud that failed due to TCP/IP timeout due to poor wifi connectivity something more along that line of messaging would be better.

Or maybe a retry.

If the camera uses UDP and not TCP then it does not take much to fail an upload.


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It’s bugs in the New app, this is how I temporarily get everything to work right


Wyze requests that everyone experiencing this issue submit a support ticket via the app so that the app log can be captured for analysis.

Ticket submitted from the App just after replicating the issue: Support Ticket #70622

Earlier support ticket submitted from web: Support Ticket #68477


Ticket submitted

Same “Video Download Timed Out” error bug situation here.

Latest Cam v2 firmware and iOS app, updated all on 7-21-18, these updates seem to be culprit in this bug.

Ticket submitted also…

Same issue. After notification of event and I try to look at the event I get first “Video downloading” then immediately “Video download timed out”. Since I just bought the camera I have no experience with earlier software versions. Down load to a 16GB V10 card seem to work ok although when I first tried a 32GB V10 I had to restart the camera frequently. Since it was at a remote location this was a problem. July 29, 2018.

I got the same issue with the latest Android version 1.5.82. Please help

I get a motion notification. When I try to review the video, I get “Download timed out. Please try again later”
The download has not worked for several weeks.

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Video download timed out message received on certain cameras. Cannot get the events to display on them once this message occurs. Still get the event notice, but no video when message appears. Camera can still be live viewed though. Any solutions for this problem or ways to prevent it?

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I am having the same issue. Can view live, can’t view playback or notifications on that specific camera. Other camera works fine.

Same issue here. I get motion alerts and the videos show in the Events page of the Wyze app, but even if I check a video immediately after getting an alert, it results in the “Downlod timed out. Please try again later” error. This has been happening for about two weeks now. The Wyze app (iOS) and all my cams are up-to-date.

I experienced the exact conditions over a couple weeks time; motion notifications with ‘Download timed out’ pop up. We resolved the issue today, at least for the time being, by disconnecting the power cord and removing the memory chip. Waited 30 seconds, installed the memory chip and powered up. Works fine now.

Did you lose the videos in your “Events” when you did this?