# Vacuum can’t connect to network

**URL:** <https://forums.wyze.com/t/vacuum-can-t-connect-to-network/167806>\
**Category:** Home\
**Tags:** robot-vacuum, bug, iphone-ipad\
**Created:** [March 11, 2021, 2:11pm UTC](https://forums.wyze.com/t/vacuum-can-t-connect-to-network/167806 "2021-03-11T14:11:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dvidio](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@dvidio](https://forums.wyze.com/u/dvidio)\
**Post date:** [March 11, 2021, 2:11pm UTC](https://forums.wyze.com/t/vacuum-can-t-connect-to-network/167806/1 "2021-03-11T14:11:38Z")

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The vacuum is fully charged, connected to the base station yet when I try to connect to it with my phone from the app I get the robot is disconnected from the internet message. How do I reboot the robot?

Thanks Dave

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**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\
**Post date:** [March 12, 2021, 11:18pm UTC](https://forums.wyze.com/t/vacuum-can-t-connect-to-network/167806/2 "2021-03-12T23:18:59Z")

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Welcome to the Wyze community @dvidio!  
Hold down the button until the robot powers off. Wait 10 seconds, then hold the button down until turns on **or** start charging the robot.  
Make sure it’s not on the charger when you do this.  
Post back if you have any other connectivity issues.