I’ve had my V4 for a year now capturing beautiful auroras. When I look at the motion clips they all say 0:00. When I click on it, it says failed to load from cloud server. You can view event from backup local storage.
Internet speed is the same and we are running 1G and I have 2 bars which has been consistent for my cameras location. So I don’t think it’s the connection.?
Please for the love of all that’s holy what do I need to do to fix this. It started on Aug 1st is where I can see the difference.
Thank you in advance for some suggestions.
Oh I did order a new V4 just in case and a Micro SD card is coming soon.
If you power cycled everything with no luck, next i would try moving the v4 Temporarily next to you WiFi router just to eliminate signal strength as a problem.
I always use the Reset button on Wyze cameras as a last option.
If you haven’t tried - do the “reset services” in the app under the camera settings. That re-synchs stuff with the cloud. If not that then probably go to the full factory reset.
Note that after resetting services, your detection/notification settings will be reset to default so if you’ve customized those you’ll need do set those back.
