Tried that, didn’t work
I was able to fix my issue by simply power cycling the camera (I did NOT delete and re-add the camera).
Luckily the camera was a local one and not located hours away because then I would not have been able to do a power cycle and would not be very happy with this bug.
Hopefully this issue will not come back.
I have two V3’s that are doing this. Log IDs 421545 and 421549.
I’m happy for you! Unfortunately, that did not work for my camera. I attempted that a few times throughout the week, and actually have to do that on other cameras from time to time. Very common
I have outstanding fiber internet, and know that is not the issue.
I found this extra step (of logging out of your account in addition to power cycling the camera):
“Power cycle each item, by unplugging them also sign out of your app then back in”
Maybe this extra step might work better for you.
I will give it a shot!
Thank You MrEngineer!!
Was able to correct all the problem ones, except one, by the delete and re-add method.
For the last one, I tried the power cycling, deleting and re-adding, signing in and out of app. No success for the last one. Original problem remains.
Bought all of mine on Amazon.ca - I am hearing there is no warranty or tech support for such purchases? That sucks.
I lucked out, it worked for my two cams. Contact Wyze directly they seem to be very easy to work with, maybe they will warranty your items.
same issue with 1 of 3 V3’s.
I did what Mr engineer recommended and it worked.
Your warranty should be 1 year from. Date of purchase, try to log out of add then back in
Did not work… and I will say that have had Wyze cams for over 3 years now, so I am very familiar with the power cycle method. It is a task that is completed at least once a week on each of my cams… none of them hold the connection for more than a day or two, never have. This is new issue, I have always been able to reboot my router, remotely, or wait until I am able to power cycle them to get back online. This cam has been acting crazy , at first it showed it was offline, but I would get an alert , with a pic, but no video capture…, I am a cam plus member on all my cams, and haven’t had any benefit from it because none of the cams stay connected long enough to make ir worth it…
Did you post a log here for the Engineer looking into the issue?
I don’t understand why it is taking so long for the wyze developers to fix this.
Being a developer myself, the “best” bugs to have are “hard” bugs - meaning they stay in a failure state (intermittent bugs are a pain in the ass to fix because you often can’t see the failure as it happens so it’s harder to find the cause of the failure),
Because you can still view live video, but other functions are “blocked” because it “thinks” the camera is online - this indicates there is some type of a “flag” set in the camera that tells the wyze app if the camera is online or not. And for some reason this flag is getting out of sync with the actual status of the camera.
The temporary solution is modify the firmware in the camera so that it runs a “self-check” routine every hour or so and if the camera can access the cloud and everything seems like it is ok, then set the “flag” to be “online” - this way if the flag ever gets out of sync, it will get back in sync within the next hour after it runs it’s self-check.
The permanent fix is to modify the firmware so that it will log exactly when the flag was set to “offline” and exactly what caused it to do that. This should make it dead simple to see why it gets set to offline, then implement a fix so that it doesn’t go offline by mistake anymore.
But you were the guy who said power cycling would fix it, and then said logging out would fix it. Leave it for the professionals, who probably have far more things on their plate, lol.
Why are you wasting everyone’s time by making a post that doesn’t help anyone?
I am just trying to help other users by taking the time to post what worked for me, and if that doesn’t work, I reposted another method that worked for someone else.
And, apparently I know more than the “professionals” because this bug would have been fixed by now if I were working on the firmware.
I was able to get my V3 to reconnect after a simple unplugging it, waited 30 or so seconds, plugged it back in, and it came online.
Let’s wait and see how long it takes for this to happen again.
Yes. I did three different times actually. I have not been able to get the cam online