# V1 and V2 PanCams Disabled with firmware upgrades

**URL:** <https://forums.wyze.com/t/v1-and-v2-pancams-disabled-with-firmware-upgrades/286906>\
**Category:** Cameras\
**Tags:** cam-pan-v1, cam-v1-v2, bug, iphone-ipad, support\
**Created:** [January 17, 2024, 8:00pm UTC](https://forums.wyze.com/t/v1-and-v2-pancams-disabled-with-firmware-upgrades/286906 "2024-01-17T20:00:45Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![anonyada](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@anonyada](https://forums.wyze.com/u/anonyada)\
**Post date:** [January 17, 2024, 8:00pm UTC](https://forums.wyze.com/t/v1-and-v2-pancams-disabled-with-firmware-upgrades/286906/1 "2024-01-17T20:00:45Z")

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Not an idiot here…been a Wyze customer for years. I manage networks. The  
latest firmware updates are causing WiFi disconnect on my V1 and V2 Pan Cams.

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**Author:** ![kini\_ont](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@kini\_ont](https://forums.wyze.com/u/kini_ont)\
**Post date:** [January 17, 2024, 8:04pm UTC](https://forums.wyze.com/t/v1-and-v2-pancams-disabled-with-firmware-upgrades/286906/2 "2024-01-17T20:04:21Z")

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V2 is down some how the V3’s are ok after a while, V2 shows the new update but will not connect to the wifi

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**Author:** ![barbieanddan](https://avatars.discourse-cdn.com/v4/letter/b/22d042/32.png) [@barbieanddan](https://forums.wyze.com/u/barbieanddan)\
**Post date:** [January 17, 2024, 8:28pm UTC](https://forums.wyze.com/t/v1-and-v2-pancams-disabled-with-firmware-upgrades/286906/3 "2024-01-17T20:28:46Z")

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All my V2s seem dead as well. Won’t connect to wifi for live view, but still seems to be giving notifications…

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**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\
**Post date:** [January 17, 2024, 9:32pm UTC](https://forums.wyze.com/t/v1-and-v2-pancams-disabled-with-firmware-upgrades/286906/4 "2024-01-17T21:32:45Z")

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We have been experiencing an outage, but they should start coming back online on their own.

> [@Service Advisory - 1/17/2024](https://forums.wyze.com/t/service-advisory-1-17-2024/286843/84):
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> 1/17/24 - 12:18 PM PT - Our metrics show that devices are slowly coming back online while we continue to work with one of our partners to find the root cause. Thank you for submitting logs to help us and most of all thank you for your continued patience.

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**Author:** ![barbieanddan](https://avatars.discourse-cdn.com/v4/letter/b/22d042/32.png) [@barbieanddan](https://forums.wyze.com/u/barbieanddan)\
**Post date:** [January 17, 2024, 9:40pm UTC](https://forums.wyze.com/t/v1-and-v2-pancams-disabled-with-firmware-upgrades/286906/5 "2024-01-17T21:40:36Z")

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My v2s are now hooking up to the live view with a long reset (unplugging)

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**Author:** ![anonyada](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@anonyada](https://forums.wyze.com/u/anonyada)\
**Post date:** [January 17, 2024, 11:19pm UTC](https://forums.wyze.com/t/v1-and-v2-pancams-disabled-with-firmware-upgrades/286906/6 "2024-01-17T23:19:22Z")

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I ended up removing the APP on both my iPhone and iPad and reinstalled. I also had to delete and reinstall the cams. Up and running now.