Ever since this rollout, I do not get my one camera that I need to watch free every month and it just keeps disconnecting over and over and over and I have sent multiple logs. I have power cycled I have restarted my routers and modem, this is not a problem on my end. Please fix this issue!
I saw someone suggest this on another occasion. I liked the result, but for some unknown reason my machine became extremely slow and returned to normal after I removed the extension.
All my cameras are now connected to some kind of smart plug to avoid this situation.
I had this same experience for quite some time, then one day I decided to investigate my Wi-Fi network coverage with an app called Netspot and discovered that the cameras that usually presented this problem had a very low transmission rate according to the app’s measurements (cameras too far away or with obstacles). I ended up buying mesh repeaters and since then I haven’t had this behavior as much as before. It still happens sporadically, but now it’s not uncommon to go to sleep and wake up with the images still on the screen. I never understood why it worked on my phone but not on the web before. Here’s a tip for a simple check keeping this in mind.
The one camera that’s giving me the issue only does it on the web page not on the app. And where the camera is placed is about 10 ft maybe 15 ft away from the router which is aftermarket and a mesh router. Never had problems before this new rollout.
I’m still having problems with the event viewer. When I switch from the events tab and then go back the thumbmails don’t show. I have to reload the page. This was also happening with the previous version. I’m using the Chrome browser on Windows 11.
Also, if you see the “Win a $30 gift card” button you should click on it. It opens a survey for the new web viewer.
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I used to have issues like that a few years ago when I mainly had V2 and V3 cams and had added more and more cameras. I then replaced my two old Asus routers/APs with three new, expensive Asus models and things became much, much more stable. Then recently when the AP that was acting as the router started showing signs of NAND chip failure, I replaced them with a Unifi setup that has four APs. I usually have 75 to 80 WiFi devices online at any given time. with 39 of them being cameras.
Now I can have 24 cameras (mostly V4’s) up at once (new Overview and with the old interface before that) and dropouts are pretty infrequent. (I can resize the browser window so that all 24 are in view at once.) That’s even when I’m at work, despite my cable internet being limited to 40Mbps upstream (1200 downstream). With both the Asus and now the Unifi setups, I never used mesh. I prefer that each AP have its own, non-overlapping 2.4GHz band. (Since I now have four APs, two are using the same channel, but one AP is directional and is aimed with its “back” to the other APs.) With Unifi, I can bind devices to a specific (nearest) AP.
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Yep, I’m seeing that issue too. Also, the event filter isn’t working correctly for cameras. For example, if I click “Clear filters” then choose my Woods NW Outdoor camera, I still get events for most or all cameras. If I add Woods SW Outdoor, I continue getting most or all cams. Then when I add Well Outdoor, I finally only see events for those three cameras (and I’ve confirmed that all three actually do have events). But then if I remove Well Outdoor, I continue to get events for all three, Same if I then remove Woods SW Outdoor, I continue getting all three instead of just Woods NW Outdoor!
This must be some kind of an April Fool’s joke!
The web view has become completely useless. (No news to anyone here)
Over the past week, I have seen FOUR different versions of the live view crap. While the original 9 camera view was ok, it was frustrating that you couldn’t arrange the cameras in any kind of order. I learned to work with it.
Then came a version that had 6 camera (larger) view, but had tabs to create several sheets. Somewhat ineffective, but at least I could order them into pages and groups that somwhat worked. Clunky, but at least the best feature was that ALL the cameras had immediate active viewing when clicking a tab. I could live with it.
A day or two later, yet another layout appeared, this time with nine camera view, but still larger. Exciting! Except, it didn’t retain what was previously set up in the 6 camera view, so I had to do the setup all over again. (It would have been nice if the 4 view migrated over, also show the 2 new blank spaces, allowing us to just add the other cameras we wanted.
Somewhere along the line I had seen a blurb stating that the original Web View had been taken off-line. But, a couple days later, magically I was back to my original 9 view old style layout.
Additonally, I have also been experiencing the “Connecting” message since the 6 view mode, and not even a refresh will clear that up. The best way I’ve been able to clear that up is restart the phone app, or the whole phone itself. <<<That makes no sense to me.
On a side note to that, what is the stupid icon thing in the lower right corner, “Opt-out Signal Honored” that you can’t remove, and it covers part of the camer view. I have no idea what that even is? What did I opt-out of?
Today’s view is ONE column displaying 12 (small view) cameras, which have no rhyme or reason, and obviously to view them you now have to scroll all down the web page.
I have been a Wyze supporter almost from the start, only entertaining the idea to phase over to something better, but shortly dismissed that idea based on what I have pumped into this venture. But now, those thoughts have become very serious. It’s a shame. I am feeling now that Wyze has finally hit the beginning of their end. Sad.
I was sooo hopeful! However, same old problem. When I hit EVENTS the app shows me a set of all events, like motion. Then I’ll tap on a specific event. The system then opens that event but when I tap the SD icon, a message says “no video available at this time”. However, I ABSOLUTELY KNOW there is video. please FIX THIS!
My SD card should provide me the video your system points to, but it doesn’t.
I understand that you REALLY want to sell me the CAM PLUS, but it’s a bit TOO obvious.
I too, am a long-term Wyze customer and have struggled over the last year or so with their changes in the level of customer and technical support. I am transitioning to the TAPO brand as I find them very comparable to what I’ve been using. They offer a hub. You can put a large hard drive in and do all of your storage locally without the cloud. The hub costs about as much as an annual cloud subscription. Give it a look.
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Another quick update on Grid View: before we re-enable Grid View for everyone, we’re going to run a closed beta with a group of users to validate stability across a wide range of real-world setups and network conditions. While the beta is running, we’ll be removing the Grid View entry point from the navigation rather than leaving it in a disabled state. It’ll come back when it’s ready. We’ll share more on timing as we get closer. We know the wait isn’t ideal, and we appreciate your patience while we take the time to get this right.
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Wyze is not attending to it’s customers..I have about 10 cameras and 2 doorbells…I have had WAY TOO MANY PROBLEMS FOR ABOUT 2 YEARS NOW. I HAVE DONE ALL THE TROUBLESHOOTING STEPS RECOMMENDED. I HAVE EVEN CHANGED MY INTERNET PROVIDER AND IT’S THE SAME ***nonsense*** OVER AND OVER. THEY SPEND MORE TIME MAKING NEW CAMERAS AND NOT TAKING CARE OF THIS PORTAL, which plays an integral part in their customer base lives. THERE’S WAY TOO MANY COMPLAINTS ONLINE ABOUT THIS WEB PORTAL AND NO RESOLUTION THUS FAR. YET STILL THEY CHARGE YOU FOR CAM UNLIMITED without resolution. I AM TO THE POINT WHERE I HAVE 6 MONTHS OF CAM UNLIMITED left, which I am ABOUT TO loose because I will SWITCH OUT their CAMERAS. THEIR WEB SERVICE IS HORRIBLE AND THEY HAVE NOT DONE ANYTHING TO IMPROVE IT
I’m sure you thought when you wrote this that you are saying something.
I’m here to say you aren’t. Not helpful to the discussion.
Whether a post or comment is deemed helpful or not is completely dependent on who is evaluating the feedback and what the feedback provides.
I spent 25 years in high tech software support. Specifically I ran teams of technicians providing basic end user support all the way to fortune 100 companies.
I’ve seen first hand what happens when buggy software or hardware is released.
Somewhere deep within Wyze a critical process failed.
Sadly, what Wyze is experiencing is potentially catastrophic.
Damage real or perceived is unfolding. Wyze from what I can tell trying.
Not all problems and failures are equal.
This particular failure impacts core functionality. That’s the absolutely unacceptable and avoidable.
This failure mode is internal. Something broke. That something is a complex series of conditions and situations that experienced, disciplined people and process account for, plan for, build to contain and mitigate.
In the end it comes down to probability and risk tolerance.
Miscalculation in scope and probability can and does lead to over confidence. And it moves the risk quotient.
Someone, somewhere at Wyze will be found responsible and accountable for these failures. The real question is who and when.
Here’s how this ends.
- They fix the problems quickly. I mean in the next few days. Maybe they can slow the loss of installed cameras and subscribers
Or
-
They realize they can’t quickly fix it and there’s no work around they can employ temporarily.
-
They could suspend all fees on all subscriptions until it is fixed and hope it buys them time.
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They disclose more clearly the source of the problem and effectively offer a realistic tone line for a correction.
Or
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The user base gets feed up. Critical systems (security cameras) in use to monitor and protect people and property stop. The risk quotient for these people is no longer not tolerable.
-
Wyze devices are replaced.
Wyze subscription revenue collapses.
This problem is very serious. Wyze devices are used by subscribers to monitor people and property. They have already assessed that they need this level of security (risk mitigation). When they install a device they place trust in the device and technology to provide something they can’t do for themselves.
I understand that in the fine print the responsibility for a failure in the risk mitigation solution including Wyze products isn’t Wyze’s fault.
The Wyze attorneys are probably counting on that.
No one wants to see people or companies fail. Wyze is someone’s dream. And they’ve made some incredible things happen. They’ve pushed the envelope.
I’ve owned many of their devices.
It’s very difficult to succeed in business without breaks and there’s always bumps.
I wish I had a better story personally to tell. I have (before this last situation) replaced the following:
Wyze Watches
Wyze Thermostat
Wyze Irrigation Controller
Wyze Garage Door Controller
Wyze Doorbell
Cameras (I’ve lost track)
I actually have a box of brand new cameras on hand to replace them when (not if) they fail.
In 2020, my business moved from a 6,000 square foot facility to a new 20,000 facility.
I didn’t install Wyze.
I still had a few Wyze devices at home.
Unfortunately, with this latest problem I have had to replace ALL of the Wyze cameras.
An elderly neighbor called last week (before this failure) to ask about installing a doorbell and two cameras to help their family monitor them.
I pulled two cameras (brand new v4) and my backup doorbell.
45 minutes later I was trying to show my neighbor how to see the various feeds. Lots and lots of spinning and no connections. No security feeds.
I then tried to see my feeds and well. They wouldn’t open.
This incident was what brought me to support and a ticket and to the forum.
I quickly learned I wasn’t the only one.
As of right now all of my cameras are non Wyze cameras (brand newly installed) and all are working flawless.
The Ecobee Thermostat on the wall is fantastic.
My neighbors are supremely frustrated and remain largely unmonitored and at risk.
On Monday. I will remove all the Wyze devices.
I can promise this feedback is helpful to that one special someone, somewhere at Wyze.
I fear (sadly) that the risk this represents for others will be greater.
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