Update on Wyze In Response Orders & Shipping (May 12, 2020)

Well put, and much needed info. Thanks!

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@WyzeGwendolyn I would prefer to receive this order if at all possible. Thank you!

So far with my 2 orders I’ve had no issues.

Thanks for the update; wish I’d read this yesterday.
I got the free Wyze Bulb with my order this morning but was surprised not to see the masks.
At least now I can have a bit of a laugh about it. :slight_smile:

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I wouldn’t feel too bad Wyze, I haven’t gotten an ontime order from ANY Shipping Carrier in the last 3 months… UPS just cancelled their ontime guarantee pledge yesterday. into the foreseeable future. Fed Ex, Forgetaboutit…


I have never been able to get either of my cameras working?? AND on
3-31-2020 i made a purchase, never received confirmation, but the
funds were taken from my account? HOW do i check the status of my item??

Hi Diane, welcome!

As for getting your cams up and running, you might review this online guide and see if it’s any help.

And about your unconfirmed purchase check this topic and comment there for more help as needed:

-peep :slight_smile:

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See there? The Kumbya is still working… :panda_face:

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LoL, hold on, Parents without Pandas is calling…

Hi, on two of my orders, I received masks, but no wyze bulbs. i do not see any other tracking numbers related to these orders. I created tickets to look into this issue few days ago. I haven’t got any response. hopefully you can look into this sooner.

Blah blah blah. Allow me to summarize. We screwed up. Our excuses will not solve the problem we created. We are working hard to fix things but it is hard cleaning up such a mess. We hope to make it through all of this. Thoughts and prayers.


@drivard, I’m sorry. It looks like your order was declined but that you ran into the system glitch preventing your refund from going back the way it’s supposed to. I’m going to escalate this to the team so this gets resolved. In this case, I’d recommend placing another order.

@Charlemagne, would you like to give me an order number so I can check on yours? :slight_smile:

@dianef02, I’d recommend contacting customer support for both of those issues. They’ll be better equipped to help you than I am. Sorry about that!

Wyze Customer Support

@krisbee, would you like to give me your support ticket numbers?

@sardog107, that is a fairly accurate summation, yes. We’re sorry for the impact that this has had on you.

ORDER # 002227012

Last update:
April 30, 2020, 8:45 pm
Shipping Label Created, USPS Awaiting Item
A shipping label has been prepared for your item at 8:45 pm on April 30, 2020 in SEATTLE, WA 98168.

Since this is a KN95 order, I’m going to check to see if it’s already been addressed in any way. If not, it’s probably lost and I’ll generate a replacement for you.

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Thank you for the update. I will wait to see the refund in my account before deciding to re-order.


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My apologies…Order #002003169. I would rather receive the masks instead of a refund.

@Techscribe, I believe that your order got lost. Sorry about that! I have created a new order for you that will ship out when we have stock later. It’s order 002489080.

@drivard, you’re welcome for the update. Sorry I didn’t have happier news!

@Charlemagne, I apologize. Your order is also in the closed status. I’m going to ask someone to get your refund past the system error for you but you can place a new one when we have stock if you would like.

I should have asked - Do you have a feel for when a refund might be issued?

I expect it to be processed tomorrow. After that, it takes about 2-5 business days for a refund to reach an account depending on the bank.


@WyzeGwendolyn, here is the ticket# that has order details: [Wyze Ticket 592895]