# Unable to pair keypad with sense hub

**URL:** <https://forums.wyze.com/t/unable-to-pair-keypad-with-sense-hub/295786>\
**Category:** Sensors\
**Tags:** sense-keypad\
**Created:** [April 10, 2024, 3:07pm UTC](https://forums.wyze.com/t/unable-to-pair-keypad-with-sense-hub/295786 "2024-04-10T15:07:19Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![WildBillTV](https://avatars.discourse-cdn.com/v4/letter/w/cdc98d/32.png) [@WildBillTV](https://forums.wyze.com/u/WildBillTV)\
**Post date:** [April 10, 2024, 3:07pm UTC](https://forums.wyze.com/t/unable-to-pair-keypad-with-sense-hub/295786/1 "2024-04-10T15:07:19Z")

</div>

Hello,

I’ve just purchased the annual HMS, the hub, keypad and 6 door/window sensors. I was able to pair the sense hub with my phone in the Wyze app (iOS), but I am unable to pair the keypad. I follow the instructions, hold the reset button until home flashes. It also makes a buzzer noise. The home button flashes for 5 seconds, maybe 8 times and then stops. Eventually the sense hub says pairing failed.

Any suggestions? The sense hub is on the latest firmware. I updated it today (4/10/24).

Thanks,  
Bill

---

<div class="post-metadata">

**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\
**Post date:** [July 9, 2024, 3:07pm UTC](https://forums.wyze.com/t/unable-to-pair-keypad-with-sense-hub/295786/2 "2024-07-09T15:07:34Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.