# Thumbnails not showing up in the notifications **URL:** \ **Category:** Beta\ **Created:** [June 26, 2019, 6:30pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610 "2019-06-26T18:30:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Urbnized](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/urbnized/32/5736_2.png) [@Urbnized](https://forums.wyze.com/u/Urbnized)\ **Post date:** [June 26, 2019, 6:30pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/1 "2019-06-26T18:30:04Z")
Has anyone elses thumbnails stopped showing up like mine? Is there a setting I missed when I last uninstalled and reinstalled the app to fix some bugs? I know its supposed to be there and hopefully coming to wear os in the near future as well. Talk at me peeps lol ---
**Author:** ![cheaplikeafox](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/cheaplikeafox/32/9797_2.png) [@cheaplikeafox](https://forums.wyze.com/u/cheaplikeafox)\ **Post date:** [June 26, 2019, 9:07pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/2 "2019-06-26T21:07:17Z")
Which app version do you have? A beta one? I have 2.4 which still shows up images in the events tab. ---
**Author:** ![Newshound](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/newshound/32/71715_2.png) [@Newshound](https://forums.wyze.com/u/Newshound)\ **Post date:** [June 26, 2019, 9:27pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/3 "2019-06-26T21:27:47Z")
> [@Urbnized](#): > > Has anyone elses thumbnails stopped showing up like mine? Are you talking about the new v2.4 notification thumbs, or the old event thumbs? Or maybe the cam previews? I have all of them, but the events thumbs have been spotty lately. Are you on Android or Apple? ---
**Author:** ![Urbnized](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/urbnized/32/5736_2.png) [@Urbnized](https://forums.wyze.com/u/Urbnized)\ **Post date:** [June 26, 2019, 10:15pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/4 "2019-06-26T22:15:36Z")
Im talking about Android Beta Version 2.4.80 For some reason its not showing the thumbs. ---
**Author:** ![Urbnized](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/urbnized/32/5736_2.png) [@Urbnized](https://forums.wyze.com/u/Urbnized)\ **Post date:** [June 26, 2019, 10:16pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/5 "2019-06-26T22:16:18Z")
Events tab yes. Notifications on android did and now no. ---
**Author:** ![Urbnized](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/urbnized/32/5736_2.png) [@Urbnized](https://forums.wyze.com/u/Urbnized)\ **Post date:** [June 26, 2019, 10:21pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/6 "2019-06-26T22:21:09Z")
Apparently they are spotty. Cause just received a new notification at the door and the dang thumb is there. Maybe it when there are too many notifications it doesnt show. Who knows. ---
**Author:** ![cheaplikeafox](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/cheaplikeafox/32/9797_2.png) [@cheaplikeafox](https://forums.wyze.com/u/cheaplikeafox)\ **Post date:** [June 26, 2019, 10:26pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/7 "2019-06-26T22:26:57Z")
My event alerts all show up except for the smart video alerts from the motion sensor and contact sensor. Those are not consistent but I’m not using the beta app so it could be a bug. ---
**Author:** ![Krjune](https://avatars.discourse-cdn.com/v4/letter/k/9d8465/32.png) [@Krjune](https://forums.wyze.com/u/Krjune)\ **Post date:** [June 26, 2019, 10:34pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/8 "2019-06-26T22:34:10Z")
Using beta app and smart video alerts from the motion sensor and contact sensor are not consistent. Either no video or a thumb without any activity. Activity is there on playback. ---
**Author:** ![Urbnized](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/urbnized/32/5736_2.png) [@Urbnized](https://forums.wyze.com/u/Urbnized)\ **Post date:** [June 26, 2019, 11:04pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/9 "2019-06-26T23:04:54Z")
I have to ask whats a Maven? ---
**Author:** ![cheaplikeafox](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/cheaplikeafox/32/9797_2.png) [@cheaplikeafox](https://forums.wyze.com/u/cheaplikeafox)\ **Post date:** [June 26, 2019, 11:12pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/10 "2019-06-26T23:12:29Z")
In short… Someone that tries to help answer questions and such…a wyze fanatic maybe? > [@Introducing Forum Mavens](https://forums.wyze.com/t/introducing-forum-mavens/39823): > > Hi, everyone! I’m super excited to introduce a new program for the forum. We’re adding in a new group of people known as Forum Mavens. They will help us get more eyes into different areas of the forum, get responses to people more quickly, and help us maintain the growing, kind community that we love. These are volunteer people who will be answering questions but will NOT be stepping in for moderation. Let’s give a warm welcome to our first Mavens: @Bam@Newshound@cheaplikeafox@kenner@… ---
**Author:** ![Urbnized](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/urbnized/32/5736_2.png) [@Urbnized](https://forums.wyze.com/u/Urbnized)\ **Post date:** [June 26, 2019, 11:25pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/11 "2019-06-26T23:25:06Z")
Welp answering questions. I try my best to. Wonder how I can shoot to become one… lol @UserCustomerGwen any ideas… lol ---
**Author:** ![cbarth3](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@cbarth3](https://forums.wyze.com/u/cbarth3)\ **Post date:** [June 27, 2019, 8:23pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/12 "2019-06-27T20:23:55Z")
I am on 2.4.80 and seems lately the thumb nails in notifications is now gone. ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [July 2, 2019, 1:12am UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/13 "2019-07-02T01:12:00Z")
@Urbnized, if you’re serious about wanting to join, I’m happy to keep you in mind! We WILL put you to work, though! We think we may be on the right track for figuring this out. Could you please try temporarily keeping your app on in the background to see what happens with your notification thumbnails? ---
**Author:** ![BarryS441](https://avatars.discourse-cdn.com/v4/letter/b/7993a0/32.png) [@BarryS441](https://forums.wyze.com/u/BarryS441)\ **Post date:** [August 10, 2019, 3:25pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/14 "2019-08-10T15:25:52Z")
App v2.4.93 Kinda the same problem here but not with event thumbnails, with the thumbnails on the home screen, and only on the v2 cameras. My v1 still updates the thumbnail after I view the camera live. v2 cam firmware at 4.9.4.108 ![Capture%20_2019-08-10-11-12-19](https://us1.discourse-cdn.com/wyze/original/2X/b/b1b9b72495d19a1fe10510b1c6927cece31f5cfb.jpeg) ---
**Author:** ![cannabishighway](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@cannabishighway](https://forums.wyze.com/u/cannabishighway)\ **Post date:** [September 19, 2020, 2:44pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/15 "2020-09-19T14:44:04Z")
I’m having this problem now with a Galaxy S10 Plus. Its not even Beta software, just the regular version. Does anyone know how to fix it? It has worked before. Thanks in advance. ---
**Author:** ![Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bam/32/12148_2.png) [@Bam](https://forums.wyze.com/u/Bam)\ **Post date:** [September 19, 2020, 2:54pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/16 "2020-09-19T14:54:44Z")
I would clear the cache. it might be reading from the wrong directory. ---
**Author:** ![cannabishighway](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@cannabishighway](https://forums.wyze.com/u/cannabishighway)\ **Post date:** [September 19, 2020, 2:56pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/17 "2020-09-19T14:56:02Z")
Thank you kindly 😊 Trying this right now. Fingers crossed 🤞. ---
**Author:** ![cannabishighway](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@cannabishighway](https://forums.wyze.com/u/cannabishighway)\ **Post date:** [September 19, 2020, 2:59pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/18 "2020-09-19T14:59:03Z")
Unfortunately that didn’t work 😕. Thank you for reaching out to me. Greatly appreciated. ---
**Author:** ![Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bam/32/12148_2.png) [@Bam](https://forums.wyze.com/u/Bam)\ **Post date:** [September 19, 2020, 3:46pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/19 "2020-09-19T15:46:23Z")
this will be a stretch and somewhat a pain, but maybe uninstall and reinstall the app. for some reason ( I haven’t had those issues yet to try it ) some people find small things like this seem to fix themselves after a uninstall and reinstall of the app. ---
**Author:** ![cannabishighway](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@cannabishighway](https://forums.wyze.com/u/cannabishighway)\ **Post date:** [September 19, 2020, 3:58pm UTC](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610/20 "2020-09-19T15:58:00Z")
Thank you, once again! On my way to give it a try. Can’t hurt anything, right? 😆 Thanks again for your help. 🙏 [Next page](https://forums.wyze.com/t/thumbnails-not-showing-up-in-the-notifications/40610.md?page=2)