# Thumbnail not working

**URL:** <https://forums.wyze.com/t/thumbnail-not-working/284029>\
**Category:** Cameras\
**Tags:** video-doorbell-pro, iphone-ipad\
**Created:** [December 16, 2023, 9:52pm UTC](https://forums.wyze.com/t/thumbnail-not-working/284029 "2023-12-16T21:52:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Guycan](https://avatars.discourse-cdn.com/v4/letter/g/45deac/32.png) [@Guycan](https://forums.wyze.com/u/Guycan)\
**Post date:** [December 16, 2023, 9:52pm UTC](https://forums.wyze.com/t/thumbnail-not-working/284029/1 "2023-12-16T21:52:57Z")

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Is any having thumbnail not showing on the door bell pro. Started @7:30 pm last night and all day today it just show an image

 ![IMG_2194](https://us1.discourse-cdn.com/wyze/original/3X/7/b/7b00b2aa12c6f93a1b1a5e273bde16fdedb0f974.png)  
of the door bell. And I’ve gotten at least 10 notifications with no pic iOS 17.2 and on the latest app 2.47.0(6). Any help is appreciated I don’t know what’s happening I’m at work now so I’ll have to see when I get home

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<div class="post-metadata">

**Author:** ![Guycan](https://avatars.discourse-cdn.com/v4/letter/g/45deac/32.png) [@Guycan](https://forums.wyze.com/u/Guycan)\
**Post date:** [May 7, 2024, 3:55pm UTC](https://forums.wyze.com/t/thumbnail-not-working/284029/2 "2024-05-07T15:55:42Z")

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Doorbell pro not no thumbnail iOS 17.4.1 latest app version 2.50.6 log # 1406604 any help would appreciate this started from yesterday at around 1or 2 pm yesterday

 ![IMG_2567](https://us1.discourse-cdn.com/wyze/original/3X/1/1/11debccb4a3031ab04be151a4c6f6ead00ddf933.png)