# Thumbnail Images No Longer Appearing in Event Notifications or on Events Page

**URL:** <https://forums.wyze.com/t/thumbnail-images-no-longer-appearing-in-event-notifications-or-on-events-page/295864>\
**Category:** Cameras\
**Tags:** cam-pan-v1, cam-v1-v2, cam-pan-v2, android, support\
**Created:** [April 11, 2024, 1:06pm UTC](https://forums.wyze.com/t/thumbnail-images-no-longer-appearing-in-event-notifications-or-on-events-page/295864 "2024-04-11T13:06:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Rox](https://avatars.discourse-cdn.com/v4/letter/r/e36b37/32.png) [@Rox](https://forums.wyze.com/u/Rox)\
**Post date:** [April 11, 2024, 1:06pm UTC](https://forums.wyze.com/t/thumbnail-images-no-longer-appearing-in-event-notifications-or-on-events-page/295864/1 "2024-04-11T13:06:29Z")

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Hi. I have Cam Plus Lite and using Android. No changes or updates have been made to my phone or any apps.

As of 6:00 am CST today, my event notifications no longer include a thumbnail image. The events page no longer displays thumbnail images. I have Pan Cam v1 & v2 and Cam v2s and this is happening on all. Closed and reopened Wyze app and also tried a force stop and reopened app - neither corrected this.

If I click on an event I can view the recording, so that part is working. Just no thumbnail image.

I’m monitoring my anxiety ridden senior dog while she’s home alone and it’s faster to take a quick look at the image to make sure all is okay vs. loading the event.

Wondering if this is happening to anyone else.

Ah, the standard support reply of: is your app updated? Is firmware updated on all cams? did you submit a log? shrug - apologies, not sure what else can be done at this time.  
What I don’t understand is that when you submit a log, you get a log # and an auto-response that says to contact Support with your log #. Then when you contact support, you’re told that they are unable to access the log #, so why give them the log#?

Update: Thumbnails started appearing for events starting at 11:43 am CST.

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**Author:** ![Snoop1](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@Snoop1](https://forums.wyze.com/u/Snoop1)\
**Post date:** [April 11, 2024, 1:23pm UTC](https://forums.wyze.com/t/thumbnail-images-no-longer-appearing-in-event-notifications-or-on-events-page/295864/2 "2024-04-11T13:23:42Z")

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Same here, started about the same time. I’m using iOS. Just noticed my OG cams are showing but not the V2’s or V3’s. UPDATE; My cameras are all back to normal as of early afternoon.

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**Author:** ![unc0808](https://avatars.discourse-cdn.com/v4/letter/u/85f322/32.png) [@unc0808](https://forums.wyze.com/u/unc0808)\
**Post date:** [April 11, 2024, 2:15pm UTC](https://forums.wyze.com/t/thumbnail-images-no-longer-appearing-in-event-notifications-or-on-events-page/295864/3 "2024-04-11T14:15:07Z")

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Same here. Something new every week.

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**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\
**Post date:** [July 10, 2024, 2:15pm UTC](https://forums.wyze.com/t/thumbnail-images-no-longer-appearing-in-event-notifications-or-on-events-page/295864/4 "2024-07-10T14:15:27Z")

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