Thermostat will not take temperature setting change using the knob

Is my thermostat defective or that temperature setting change can only be done using the app?

Can you be more specific about the steps you’re taking? The dial is also a push button, but it’s not obvious. If you have it set to auto, you’ll have to push the knob in to get to the temp and then I think push it again when you have the value you want.

Spin the dial, select heat set point, push dial, turn to desired heat level, and push again. New temp is set. :+1:t2:

Nope, without heat for 30 hours, connects says communication error bad internet, but keeps reconnecting to it. Dial push to reset only, wont set heat.
Anyway to get it to turn freezing on!