Installed my new stat and all has been good with that one so far. Now my other stat is offline. Christ… this is a remote rental beach cottage, so Ill need to switch to another brand for reliability it looks like. Oh well. Gave it a shot with Wyze.
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I’m having the same issues. It started about a week ago. It was solid for months before. It clearly has to do with their app or servers and not the device. Wyze sending new devices is really acting blind to the problem. Multiple reports are coming in here and other websites about this issue.
And no solution from Wyze. Seems like the beta doesn’t fix it
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I did some testing on my end. The device will show offline, but I Can login in to the internet router and actually ping the thermostat. So it’s up and connected to the internet, but device shows offline in the app. Definitely something on their end with keepalives.
Curious as to what your App Version is on the device you are using as well as the T-Stat FW Version?
I know that Wyze released a Beta FW which seems to correct the connectivity issues for me, but not sure if this is the same version I am running.
Submitting a log and creating a ticket would also be helpful.
I’m running the wyzebeta app and the upgraded to 1.2.3 I believe on the stats, which is the beta code. Both of my stats have gone down since this upgrade. Albeit, it seems like less and they eventually popup magically in 2 or 3 days.
I am running App version 2.35.0.b80 and FW 1.2.3 as well. Not experiencing the same as you. Mine only will go off line when I play around with my router and then it comes back up.
Have you contacted Wyze and provided logs?
Yeah my thermostat goes offline randomly.
It can stay connected for days…and then drops off. My camera always stays connected and it’s farther away from the router.
Any solution yet?
All I know to do is flip the breaker for the HVAC Unit.
Thanks
Can you provide the T-Stat Firmware Version you are using as well as the App Version being used to control the T-Stat
Yeah that’s what I do. My duck club cabin is on the ranch lease property and it’s got a care taker. I’m constantly asking him to throw the 230vac breaker off and on.
My Firmware is 1.2.1
I see no way to update it.
In order to update the T-Stat FW, you need to join the Beta Program. You can do that by going here:
Then you can go to the app, select Account, then About. Scroll to the bottom and select Beta Program, click Edit in the top right, scroll down to the T-Stat and select it. You can also select other devices you would like the beta firmware for. When done, select Save, at the bottom. Back out to the main account page and go to Firmware Update and see if the Firmware shows. you can also go to the device, select Settings and Device info. The device firmware should show up there.
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I’m now a Beta Tester 
!
I’ve updated my firmware… I clicked on “What’s New”… but the latest information is for my previous FW.
I don’t know what to look for…
Keeping my fingers crossed that this fixes my “offline” problem.
One thing I did notice… I can read my comment here as I’m typing. I don’t have to minimize my keyboard… I’m not typing blind!
My T-stat is at 1.2.4.a2
Did you go to the Account / About / Beta Program and then selected Thermostat after clicking edit in the top right?
Yes… I’m updated to 1.2.4.a2.
That worked fine.
There are just no update notes for that version.
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Yea, you don’t normally get those except for in the Beta Thread, I will try to find it for you
EDIT
1.2.2 foxed WiFi and BT Connectivity issues. But was halted. I am sure that subsequent versions corrected connectivity issues as well
Here is the latest FW Thread
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I have a Wyze thermostat and I rarely see this issue (to the point that it isn’t an issue for me at all), but a friend of mine has one installed at his elderly mother’s house and he has the issue all the time. He doesn’t have the issue with the 6x Wyze Cams at the same location.
When he is local to the Wyze equipment and connected to the same Wi-Fi that the devices are, there is no issue.
This all points to a glitch/conflict in the app with router firewalls and/or port-forwarding. Directing people to beta doesn’t seem like a solid solution. Beta is for testing, NOT for commercial release to those having issues. If Wyze has fixed the issue with the Beta, then release it and be done with this issue that does seem to plague certain owners.
FYI - So far, so good since I updated the FW to 1.2.4.a2… but I haven’t been testing it for very long yet
When it was going offline, it seemed totally random.
I also have a Wyze Cam that I’ve had for years and it’s farther away from the router than the thermostat but I’ve never seen it offline.
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That’s good news. Hopefully it will maintain connectivity.
I have not experienced the connection issues since updating the FW either.
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I really hope they push this to the non-beta channel soon. Having to unplug and plug my thermostat every couple of days is getting annoying.
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I’m still on the last public FW 1.2.1 and haven’t (knock on wood) ever had it drop offline since installing it a year ago. Makes me wonder if it’s a FW compatibility issue with specific network settings variables.