Thermostat issues

hooking up my thermostat and i get thru the setup and it pairs then asks network name put that in and just stays on the connecting screen. i have reset the thermostat, router reload a bunch of time and same error. I have location on it see it in my bluetooth. just wont connectt. Any ideas???

Welcome to the Wyze community @venomreels!
Does your network have any special characters in the SSID or password? How long are the SSID and password? How far away is the thermostat from the router or access point?

No special characters in ssid, 11 characters in passward and maybe 20’ to router. Tried different phones, different router. Resets, finally gave up and put old therostat back on