The replacement face mask for defective face mask was never received (as of May 8 2020) since Apr 22, 202.
Strap detached from mask before wearing, defective rate is almost 50% . I would rather get a refund.
Hello @teryquah and welcome to the community.
I am sorry you have had this experience, I will see if I can get someone from WYZE to look in to this for you
It would great, thank you.
May I please have your order number so I can request a refund for you? We’re sorry to hear that this happened. I’ll share your feedback with the team.
Perhaps there was a bad batch. I’m having the same issue as well. All of the straps keep detaching.
Order #001826004
I got two boxes and having the same issue. My Order #001988475. Thanks.
@teryquah, thank you for your patience. Your refund has been issued and you should see it in 2-5 business days depending on your bank.
@idixon82, would you prefer to try a replacement to see if it was a bad batch? Most people aren’t experiencing that issue.
I ordered 2 boxes and luck hasn’t been on my side. I think it best I go for the refund. Thanks.
Refund received. Thks