# Terrible Customer Service! **URL:** \ **Category:** Services & Integrations\ **Tags:** iphone-ipad\ **Created:** [April 24, 2021, 11:37pm UTC](https://forums.wyze.com/t/terrible-customer-service/177733 "2021-04-24T23:37:00Z")\ **Posts on this page:** 1\ **Showing post:** 12
**Author:** ![ONjOlt](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/onjolt/32/29750_2.png) [@ONjOlt](https://forums.wyze.com/u/ONjOlt)\ **Post date:** [April 26, 2021, 9:28pm UTC](https://forums.wyze.com/t/terrible-customer-service/177733/12 "2021-04-26T21:28:10Z")
oh I’m sure they’ll promise to send you out a new one and you gave them all the information they needed for the warranty information I mean I gave them everything screenshots order numbers tracking numbers app screenshots everything… it made me feel like it would be a very simple we’ll send you out a new one and generate a return label for you a week later NADA no updates nothing. I really can’t blame the Philippines call center, they’re eager to help… but at the end of the day (or 9days) : > [@Provide Better Support Contact Options](https://forums.wyze.com/t/provide-better-support-contact-options/178048/6): > > after listening to the hold music for 7 minutes I decided to look it up and figure out what it is here you go, if you ever feel like listening to the hold music on YouTube it is , i promise, the same experience as being on the phone but you only hear it once on YouTube unless you replay it, otherwise you hear it a dozen times on the support number of which eventually goes to very eager staff in the Philippines who really want to help but can do absolutely nothing … --- _[View the full topic](https://forums.wyze.com/t/terrible-customer-service/177733)._