# Terrible camera performance **URL:** \ **Category:** Cameras\ **Tags:** video, support\ **Created:** [May 30, 2022, 6:57pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135 "2022-05-30T18:57:43Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![sslithr](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@sslithr](https://forums.wyze.com/u/sslithr)\ **Post date:** [May 30, 2022, 6:57pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/1 "2022-05-30T18:57:43Z")
I love my Wyze cameras but the video is not real-time like it was previously. Anyone have this problem. I’m having second thoughts about this. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [May 30, 2022, 7:00pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/2 "2022-05-30T19:00:06Z")
welcome to the community @sslithr Which Camera are you talking about? What is the firmware of the camera and what App version are you running? Not sure what you are meaning by video is not Real-Time, are you saying live Stream is delayed, and if so by how much? ---
**Author:** ![sslithr](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@sslithr](https://forums.wyze.com/u/sslithr)\ **Post date:** [May 30, 2022, 7:07pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/3 "2022-05-30T19:07:34Z")
We have the Cam Plus. Firmware version is 4.16.2.37. I’m not sure about the app question you ask. Also, the video is delayed by up to 5 seconds. That’s not good at all. ---
**Author:** ![sslithr](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@sslithr](https://forums.wyze.com/u/sslithr)\ **Post date:** [May 30, 2022, 7:10pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/4 "2022-05-30T19:10:40Z")
I’m updating it now. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [May 30, 2022, 7:14pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/5 "2022-05-30T19:14:05Z")
On your iPhone or iPad, start the app, go to account then about. the version there is what I was asking about ---
**Author:** ![sslithr](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@sslithr](https://forums.wyze.com/u/sslithr)\ **Post date:** [May 30, 2022, 7:30pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/6 "2022-05-30T19:30:42Z")
2.31.1 ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [May 30, 2022, 7:32pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/7 "2022-05-30T19:32:09Z")
Thanks, which camera model are you dealing with? ---
**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\ **Post date:** [May 31, 2022, 4:15am UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/8 "2022-05-31T04:15:11Z")
Are you live streaming on the same network as the cam, like on your home wifi, or somewhere else. If your somewhere else it could be caused by latency. Is your home network slow, what are the up and down speeds, what’s the ping? ---
**Author:** ![trekgod3](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/trekgod3/32/4249_2.png) [@trekgod3](https://forums.wyze.com/u/trekgod3)\ **Post date:** [May 31, 2022, 10:30am UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/9 "2022-05-31T10:30:13Z")
Go to settings and enable harware decoding. This was a big issue a couple years ago when wyze removed the option from the app, it caused many of us to have terrible video lag. Many of us complained so they re-enabled the setting. Makes a world of difference on certain devices, especially older ones. ---
**Author:** ![habib](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/habib/32/110070_2.png) [@habib](https://forums.wyze.com/u/habib)\ **Post date:** [May 31, 2022, 4:26pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/10 "2022-05-31T16:26:38Z")
I am 600 Km away from my camera and I only have 1-2 seconds delay. Something is wrong with your network. Reboot your modem and router. ---
**Author:** ![sslithr](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@sslithr](https://forums.wyze.com/u/sslithr)\ **Post date:** [May 31, 2022, 8:03pm UTC](https://forums.wyze.com/t/terrible-camera-performance/231135/11 "2022-05-31T20:03:13Z")
Thank you. I’ll try that. Live, Love, Laugh, then Laugh lots more, and Always Be Kind(a Weird)