@bradmcgonigle We just discussed this today. We have the basic requirements but there’s a lot of things that we need to consider. We need to be able to communicate the right message to the right customers and target properly - by device, platform, firmware, and app versions. We are also thinking about the overall experience, such as sending this only once or twice, or having this as push notifications vs. in-app dialog box. Thanks for the feedback
Totally agreed. There are definitely some complicated scenarios to work out but even just general system status updates would be helpful for the average user. Of course at the same time you don’t want to cause unnecessary worry for those consumers either.
Finding a balance could be hard but I think it’s definitely worth considering.
i totally agree on this thread. I was having repeated live feed issues today and stumbled on this thread. I didn’t know i would also had to check a systems issue. There is an issue on the front page today with regards to the live feed. Something generic as possible would be nice then build on that later.
There actually is a new popup message in the app to notify of a service issue. That was used today. But it’s a very manual process at this time, so it took a while to get it out. Should improve as it’s automated.
LOL. I wrote this reply at work yesterday and when I got home and re-opened the app I got the message on the app. This is good but it did take quite a while to notify me. I think it’s a great start. Cheers!!
I am going to mark this as launched. This is something we now do when we are able to. Sometimes an outage makes it so we cannot send a message or sending it could strain the servers more. But when service issues happen that do not stop us from sending a message about it we will send them.