# System Down? Service Advisory Email 📨 Alert **URL:** \ **Category:** Tips & Tricks\ **Created:** [February 17, 2024, 7:23pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737 "2024-02-17T19:23:19Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 17, 2024, 7:23pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/1 "2024-02-17T19:23:19Z")
Here’s how to set up a Forum-based **Service Advisory Email Alert** to get a timely\* warning. Sign-in to Forum, then… Make changes here: [https://forums.wyze.com/my/preferences/tracking](https://forums.wyze.com/my/preferences/tracking) ![image](https://us1.discourse-cdn.com/wyze/original/3X/f/c/fcd91c6026ccfbd38886810e2eb0eadf25f67af0.png) And here: [https://forums.wyze.com/my/preferences/emails](https://forums.wyze.com/my/preferences/emails) ![image](https://us1.discourse-cdn.com/wyze/original/3X/7/a/7a30e08168833bf58f62727f1cd7901676921217.png) `*` Generates an email shortly after Staff (or Mods) post a Forum topic tagged _Service Advisory_ (generally to the News category.) [https://forums.wyze.com/tags/c/news/21/service-advisory](https://forums.wyze.com/tags/c/news/21/service-advisory) ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [February 17, 2024, 7:36pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/2 "2024-02-17T19:36:32Z")
![thumbsup](https://us1.discourse-cdn.com/wyze/original/3X/5/9/596f0b74b29b66c37baf182e0678471b5496b68e.gif) ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 17, 2024, 7:49pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/3 "2024-02-17T19:49:42Z")
The official live web page: > **[Service Status & Known Issues](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues)** > > SERVICE STATUS UPDATE > > > 2/16/2024 11:28 AM PT - Our metrics are showing continued improvement for device connection recovery. If your device is still experiencing the issue, please try rebooting or... ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 17, 2024, 7:53pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/4 "2024-02-17T19:53:57Z")
And some words to the wise from the most recent email. Original Post by @loki: > Fellow Wyze users: your volunteer Moderator and Maven teams are aware of a service outage that is affecting some users and devices. We are in the process of alerting Wyze staff to get an update. Please stand by and look for an update soon. > > Our advise is to **not** attempt to delete or reinstall the app or Wyze devices at this time. That is not likely to resolve the issue and will probably result in additional steps needed after the outage is resolved. ---
**Author:** ![K6CCC](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/k6ccc/32/1591_2.png) [@K6CCC](https://forums.wyze.com/u/K6CCC)\ **Post date:** [February 17, 2024, 8:57pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/5 "2024-02-17T20:57:07Z")
Thanks PeepPeep ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [February 18, 2024, 7:31pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/6 "2024-02-18T19:31:24Z")
Some useful tools. đź›  [https://downdetector.com/status/wyze/](https://downdetector.com/status/wyze/) ![image](https://us1.discourse-cdn.com/wyze/original/3X/9/b/9bb15e18d513e9e57c4afebff347979906efcb9b.png) Cloud partner AWS [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status) ![image](https://us1.discourse-cdn.com/wyze/original/3X/f/5/f5b6633179ea243bda7c84e9a3d60b08e8909dd5.png) ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [April 16, 2024, 5:38am UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/7 "2024-04-16T05:38:13Z")
Since @peepeep posted the guide above and I mentioned receiving notifications from [Wyze’s Discord server](https://discord.gg/wyze) in [a topic about the most recent outage](https://forums.wyze.com/t/service-advisory-4-15-2024/296327/16) ([which the frog mentioned elsewhere](https://forums.wyze.com/t/cameras-offline-today-04-15-24-21-53/296346/17)), I figured I’d post a few screenshots in case anyone else wants to see how I set Discord for this. Note that these screenshots are from using Discord in a browser, but I receive the notifications from the Discord app running on my phone. First of all are the notification settings for the Wyze server itself (right-click the Wyze server icon in the left column to activate this menu). I don’t recall changing these, so they may be the user defaults, but I have it set to notify me only of @‍mentions (so either mentions by name or by whatever “@‍groups/roles/whatever” I’m in, at least as I understand it). I also want mobile push notifications enabled: ![image](https://us1.discourse-cdn.com/wyze/original/3X/5/9/5968256f1704d273d9f2ac2194883223b0a9e34e.png) Next, I right-click the **service-advisory** channel and select **All Messages** under **Notification Settings** : ![image](https://us1.discourse-cdn.com/wyze/original/3X/8/2/822292d45a29b21d19802d3e2d9363b8deeef065.png) Incidentally, I did the same thing for the **software-updates** channel to receive Discord push notifications whenever releases of app or firmware updates are announced: ![image](https://us1.discourse-cdn.com/wyze/original/3X/9/0/90d2ce221cce2002defe67643752433090c1adfa.png) There are probably different/better ways to do this (@carverofchoice [wrote that some users mute the entire server _ **except** _ the **service-advisory** channel](https://forums.wyze.com/t/service-advisory-4-15-2024/296327/41)), but this is how I’ve chosen to do it as a non-power-user of Discord. ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [April 16, 2024, 6:02am UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/8 "2024-04-16T06:02:59Z")
This is excellent! The screenshots are very helpful. This is basically what I do with all the other discord servers I have joined to ensure I only get notifications about their important posts like updates or current issues. đź‘Ť Thanks for taking the time to write that out for anyone interested in doing it for the future. Hopefully such things are rarely needed. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [April 16, 2024, 6:26am UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/9 "2024-04-16T06:26:24Z")
You’re welcome, and thanks for the feedback. > [@carverofchoice](#): > > Hopefully such things are rarely needed. That’d be my hope, as well, but I’m glad this post exists to point to some potentially useful tools, just in case. I just wanted to add this one to the toolbox. Hopefully others’ll find it helpful. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [July 28, 2024, 1:01am UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/10 "2024-07-28T01:01:19Z")
@peepeep, if you want to add shortcut links to accompany the instructive images in your original post, you can use these, which should work for any user: - [https://forums.wyze.com/my/preferences/tracking](https://forums.wyze.com/my/preferences/tracking) - [https://forums.wyze.com/my/preferences/emails](https://forums.wyze.com/my/preferences/emails) I’m just tossin’ those out there since you recently updated [another Tips & Tricks topic](https://forums.wyze.com/t/email-customer-support-direct-path-2024/266573). ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [July 28, 2024, 7:08pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/11 "2024-07-28T19:08:37Z")
Thanks for the streamlining tips! Cleaner! đź‘Ť ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [September 22, 2024, 5:24pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/12 "2024-09-22T17:24:48Z")
I don’t know if anyone else would find this useful or not, but since I frequently use [https://go.wyze.com/releasenotes](https://go.wyze.com/releasenotes) to look up information about app and firmware versions, I wondered what other “go” addresses might be out there and found [https://go.wyze.com/servicestatus](https://go.wyze.com/servicestatus). It’s pointing to the same Help Center article you linked, it’s just a shorter initial URL that triggers a couple of redirects before arriving at the destination. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [September 22, 2024, 5:45pm UTC](https://forums.wyze.com/t/system-down-service-advisory-email-alert/290737/13 "2024-09-22T17:45:44Z")
Is good, I think. Thanks! 🙂