As the title states, I recently switched my router from the one Verizon provided to a pair of eero Pro 6E. I was able to add my cams- Wyze Cam V2, Wyze Cam Pan, Wyze Cam Pan v3- onto the new network. The bulbs however, that is a very different story.
The eero app has a couple of options to troubleshoot devices that cannot connect- pausing 5GHz and Legacy Mode for devices that can’t detect WiFi 6:
Eero support made another suggestion I had not tried, enable the guest network and try connecting to that. First, I tried pausing 5GHz, then Legacy Mode, then Guest network, then just about every combination of those options I could think of- the result is always the same. The best case scenario is that the Wyze app on my iPhone sees the bulb’s wifi network, I select it then go back to the app, after a moment the app says it’s added. However, the app cannot control it, and after another minute or so, the bulb goes back into pairing mode.
Anything else I should be trying? I’m getting ready to give a half dozen of these bulbs away and get another brand, probably Philips so as not to add yet another ecosystem into my network!
I’m using these dumbed down bulbs as is for now but if I cannot get them set up I will want to replace them. I’d like to stay in the Wyze ecosystem; the new bulbs will not have this issue?
Exact problem with my new bulbs. Cameras work but nothing I do lets me connect the lights. So basically I wasted money on getting the light and camera combos. Not really very happy about this. Was quite happy with the cameras; now I’m ticked off.
That’s correct. Although Wyze Team members do post topics in some categories (Beta, Wyze News) and occasionally contribute to other discussions, this is primarily a user-to-user support community. Official Wyze support is via the Help Center.
Not much support from support. When I responded to a text message with my problem; I was invited to call the help desk during its normal working hours. In the meantime, I just decided to go with the Philips Hue hub and lights and when I got another text message asking if there was anything else they could help with, I responded with the following, “No, i decided to go with Philips Hue lights and a Hue hub. Connected to my router flawlessly. This is not one of those things for which I wanted to spend hours of my life resolving. I just wanted to be able to install, connect, and set up. Your system was totally incapable of that” This was not intended to be a sarcasm, it was meant to point out the utter failure of their system and that, to be competitive, they really need to step up their game. This is not new technology and being unable to connect to an IPv6 router in 2025 is a serious flaw. What concerned me was the answer I got back, “Wyze: No worries at all! I am here if you have any questions or if you change your mind!”
That’s a really flawed answer. What should have been the response was something that indicated this complaint was going to be flowed up to higher levels for review. I really like the bulb cams, but if this is how Wyze responds to issues, I’m concerned.
