Welcome to the Forum, @perdue.roberts! 
How did you attempt to contact Wyze Support? I wonder if you may have submitted an app log and expected a Support response, as this seems to be a common user frustration. One recent example is discussed in Wyze Cam Duo offline. It’s important to understand when and how Support will respond.
If you have a Wyze Support Ticket number (this is not the same thing as a Log ID) that you can share here, then a volunteer can ping someone at Wyze to look into it.