Support Issues with support techs

Why is it I can not get anyone in the United States for support? I have spent about 15 hours on the phone over that last 9 months attempting to resolve issues with Wyze products. I spent almost 3 hours today alone. I have been cut off many times. When you ask for a senior tech we can not speak with them. The techs that you get at the phone number can only speak with them. I have has issues with warrantee’s and home monitoring setup. I have also gave tech my phone number to call me back after being disconnected and when calling back i get informed they can not call the united states from their location. Has anyone else has issues like this and how is support contacted where someone is not reading from a book and saying yes over and over and not solving anything.

Welcome to the community.

I’m sorry to hear you are having issues, and for so long at that!

Can you summarize what your issue is (what is the problem, what were they trying to do about it, what did they tell you is wrong and how they planned to fix it, etc), and can you check your email for the support ticket numbers from the people you talked to about this already and post them in here? If you can do all of that we might be able to get someone to look into it for you.

In the future, you may want to consider contacting support by email as there can’t be any “Disconnection” issues that way. It is my preferred method for support. There is also the chat option which is an alternative. I understand some people prefer the phone, I was just trying to offer ideas of how to prevent so many disconnections since you’ve been working through this for so many months already. Besides, often the Tier 2 support people do their contacting through email anyway, so it seems reasonable that it can’t hurt to start with Tier 1 through email.