Support Issues with support techs

Why is it I can not get anyone in the United States for support? I have spent about 15 hours on the phone over that last 9 months attempting to resolve issues with Wyze products. I spent almost 3 hours today alone. I have been cut off many times. When you ask for a senior tech we can not speak with them. The techs that you get at the phone number can only speak with them. I have has issues with warrantee’s and home monitoring setup. I have also gave tech my phone number to call me back after being disconnected and when calling back i get informed they can not call the united states from their location. Has anyone else has issues like this and how is support contacted where someone is not reading from a book and saying yes over and over and not solving anything.

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Welcome to the community.

I’m sorry to hear you are having issues, and for so long at that!

Can you summarize what your issue is (what is the problem, what were they trying to do about it, what did they tell you is wrong and how they planned to fix it, etc), and can you check your email for the support ticket numbers from the people you talked to about this already and post them in here? If you can do all of that we might be able to get someone to look into it for you.

In the future, you may want to consider contacting support by email as there can’t be any “Disconnection” issues that way. It is my preferred method for support. There is also the chat option which is an alternative. I understand some people prefer the phone, I was just trying to offer ideas of how to prevent so many disconnections since you’ve been working through this for so many months already. Besides, often the Tier 2 support people do their contacting through email anyway, so it seems reasonable that it can’t hurt to start with Tier 1 through email.


The Home monitoring never got finished setting up. I also called on the door bell cam not calling the phone when pressed. I was supposed to get info back and was on the phone with them for hours again with no resolution. During the same order with the door bell cams i ordered a thermostat. I just tried to set it up for my mother and it is stuck during the setup. From my research in the forums i hear it is a brick and needs to be trashed. I guess tomorrow i will need to call them all day and fight to get something done since they have not responded for over a month. I feel that Wyze no longer cares about a quality product just cut and run. I still have a brand new door bell cam in the box that is a brick, one installed that is a brick, and now a thermostat that is a brick. My ecobee and ring products at my house work just fine with no issues or fighting with installs.

I agree with this poster… Why is it so hard to get support in the USA . The support team in the Philippians can not go past first level support. It is very frustrating !

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