# Still can't connect to the bulbs **URL:** \ **Category:** Cameras\ **Tags:** android\ **Created:** [July 15, 2019, 2:36am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664 "2019-07-15T02:36:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dougfaddis](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dougfaddis/32/7492_2.png) [@dougfaddis](https://forums.wyze.com/u/dougfaddis)\ **Post date:** [July 15, 2019, 2:36am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/1 "2019-07-15T02:36:55Z")
I’ve tried everything, read all the posts, turned off all the things I’m supposed to. Everytime I get to the point where it’s in the countdown to connect, about 10 seconds in my phone switches back to my home internet. Then the countdown continues down to 0 and fails. Wyze… Any ideas? I’m using a Pixel 3 with Xfinity internet. ---
**Author:** ![Newshound](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/newshound/32/71715_2.png) [@Newshound](https://forums.wyze.com/u/Newshound)\ **Post date:** [July 15, 2019, 2:41am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/2 "2019-07-15T02:41:45Z")
If you are having trouble with bulb setup, see if any of these suggestions help: > [@Wyze bulb setup](https://forums.wyze.com/t/wyze-bulb-setup/43085/24): > > As a WiFi device the Wyze Bulb will have a lot of the same general caveats as the Plug. That said, if you are having setup troubles, make sure none of these things are interfering: To start, if you are on iOS 13, confirm that you are using the most recent version. Also, iOS 13 users should update to version 2.5.53 or above of the Wyze app using the Apple App Store. iOS 13 won’t allow the app to see your local networks if location services for the app are turned off. You can turn the location … ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [July 15, 2019, 2:49am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/3 "2019-07-15T02:49:22Z")
@dougfaddis See the following thread for bulb setup as well: > [@On another topic](https://forums.wyze.com/t/43611/1): > > Hi all! We’ve heard some of you have run into problems setting up your new Wyze Bulbs. Here are a few common issues to watch out for: > > 1. Make sure you are entering the correct password for your 2.4GHz WiFi network. You can click the eye icon to reveal the password and confirm there isn’t a typo. Wyze Bulbs do not work with 5GHz networks. > 2. Prior to setting up Wyze Bulb turn your cellular data off. Because the Wyze Bulb’s WiFi network doesn’t have internet access some phones may automatically reconnect to your cell data. This will prevent setup. > 3. When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Click on this notification and opt to stay connected to the Bulb’s network. Then return to the Wyze app. If you continue to have trouble or do not see this pop-up, forget the Wyze Bulb’s WiFi network and try again. ---
**Author:** ![erp](https://avatars.discourse-cdn.com/v4/letter/e/ac91a4/32.png) [@erp](https://forums.wyze.com/u/erp)\ **Post date:** [July 15, 2019, 2:55am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/5 "2019-07-15T02:55:00Z")
I am having trouble with one of the bulbs, the other three work great. I was successful connecting the bulb in question once after much persistence, but this caused one of my other bulbs to go offline. I paired the one that went offline, and everything was working for a few hours when again the bulb in question went offline. I have not been able to pair it again. I haven attempted putting my phone into airplane mode with WiFi as my only network but was not successful. Any suggestions? Could it be a bad bulb? ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [July 15, 2019, 3:03am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/6 "2019-07-15T03:03:58Z")
Setup each bulb one at a time in a lamp. After you finish that bulb, turn off the lamp and remove the bulb. Then setup your next bulb. After you finish setting up all your bulbs, you can use them anywhere you like. ---
**Author:** ![mike.s](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mike.s/32/1770_2.png) [@mike.s](https://forums.wyze.com/u/mike.s)\ **Post date:** [July 15, 2019, 3:24am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/7 "2019-07-15T03:24:18Z")
I’m sorry you’re having problems! We are hearing some Android users are having similar problems so try these steps: 1. Make sure you are entering the correct password for your 2.4GHz WiFi network. You can click the eye icon to reveal the password and confirm there isn’t a typo. Wyze Bulbs do not work with 5GHz networks. 2. Prior to setting up Wyze Bulb turn your cellular data off. Because the Wyze Bulb’s WiFi network doesn’t have internet access some phones may automatically reconnect to your cell data. This will prevent setup. 3. When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Click on this notification and opt to stay connected to the Bulb’s network. Then return to the Wyze app. If you continue to have trouble or do not see this pop-up, forget the Wyze Bulb’s WiFi network and try again. ---
**Author:** ![erp](https://avatars.discourse-cdn.com/v4/letter/e/ac91a4/32.png) [@erp](https://forums.wyze.com/u/erp)\ **Post date:** [July 15, 2019, 4:45am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/8 "2019-07-15T04:45:55Z")
Thank you for your reply. After pairing one bulb at a time as suggested and keeping the disconnected bulbs to the side I have still only been successful in keeping 3 of the 4 bulbs to stay paired. The fourth connects for a little bit but drops off. I notice it is not related to one bulb, it jumps around. Restarting the router connected once but eventually one of them disconnected. ---
**Author:** ![erp](https://avatars.discourse-cdn.com/v4/letter/e/ac91a4/32.png) [@erp](https://forums.wyze.com/u/erp)\ **Post date:** [July 15, 2019, 5:46am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/9 "2019-07-15T05:46:26Z")
So I did more digging and noticed that the bulbs are getting the same IP addresses leased to them. Two bulbs get 192.168.0.5 and two are getting 192.168.0.3. I went ahead and created address reservations on my router using the bulbs MAC address and seems to be working so far. Weird thing is that even after restarting the router the Wyze app shows 192.168.0.5 and 192.168.0.3 as the bulbs IP address even though the router shows the bulbs using the reserved addresses. ---
**Author:** ![gemniii](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gemniii/32/5776_2.png) [@gemniii](https://forums.wyze.com/u/gemniii)\ **Post date:** [July 15, 2019, 12:15pm UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/10 "2019-07-15T12:15:53Z")
@mike.s - that is above and beyond what Wyze should expect the average “Harriet Homeowner” to do. The bulbs should be plug - connect to WiFi - and work or play. ---
**Author:** ![MrMac](https://avatars.discourse-cdn.com/v4/letter/m/f14d63/32.png) [@MrMac](https://forums.wyze.com/u/MrMac)\ **Post date:** [July 15, 2019, 1:23pm UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/11 "2019-07-15T13:23:37Z")
Since you know your way around a router, you’ve probably already looked at this but, make sure there’s no limits set on the number of DHCP allocations or the number of WiFi connections allowed. ---
**Author:** ![Wrecks0](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wrecks0/32/1993_2.png) [@Wrecks0](https://forums.wyze.com/u/Wrecks0)\ **Post date:** [July 15, 2019, 1:26pm UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/12 "2019-07-15T13:26:44Z")
If the router has Airtime Fairness is turned on, it can also cause problems with smart devices. ---
**Author:** ![erp](https://avatars.discourse-cdn.com/v4/letter/e/ac91a4/32.png) [@erp](https://forums.wyze.com/u/erp)\ **Post date:** [July 15, 2019, 2:54pm UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/13 "2019-07-15T14:54:24Z")
I do have a limit of 99 IP addresses that the DHCP server can lease. I only have about 26 devices on my network which should not cause the issues I have been experiencing. Also, everything has been working perfect since I created reservations on my router using the bulb MAC address. Lastly, after several restarts of my router the Wyze app still shows the incorrect IP addresses for the light bulbs. It is still showing 192.168.0.5 for two and 192.168.0.3 for the other two. ---
**Author:** ![lordneeko](https://avatars.discourse-cdn.com/v4/letter/l/439d5e/32.png) [@lordneeko](https://forums.wyze.com/u/lordneeko)\ **Post date:** [July 15, 2019, 9:18pm UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/14 "2019-07-15T21:18:01Z")
Hey guys, I had the same issue, but I think I figured it out. And I’m pretty sure it is an App bug. When on the page for setting the 2.4ghz password, click the “eyeball” to “show password”. Then click next. This worked 100% of the time for me, after spending 45 minutes setting up the first bulb. After this I tested multiple scenarios on 3 more bulbs and in every case selecting the “show password” button made it work One lat note: When using Android, it’ll earn you if you connect to a network with not internet. Make sure you click the pop-up and select “Stay connected” or sometimes it’ll block the connection, assuming it to be unsafe. ---
**Author:** ![NiBlade](https://avatars.discourse-cdn.com/v4/letter/n/f08c70/32.png) [@NiBlade](https://forums.wyze.com/u/NiBlade)\ **Post date:** [July 22, 2019, 12:10pm UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/15 "2019-07-22T12:10:06Z")
Not sure if you figured this out already, but android/pixel has an option in the WIFI settings near the bottom under “Wi-Fi preferences”. By default “Turn on Wi-Fi automatically” is turned on, you’ll want to either turn that off, or “forget” your wifi connection so it doesnt re-connect before your bulbs finish setting up ---
**Author:** ![vonda4c](https://avatars.discourse-cdn.com/v4/letter/v/da6949/32.png) [@vonda4c](https://forums.wyze.com/u/vonda4c)\ **Post date:** [July 24, 2019, 2:55am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/16 "2019-07-24T02:55:36Z")
I show im connected to a 2.4Ghz network but I still cannot connect the bulbs to my wifi. These should be easier to connect. I’ve requested to return them. Very frustrated. ---
**Author:** ![vonda4c](https://avatars.discourse-cdn.com/v4/letter/v/da6949/32.png) [@vonda4c](https://forums.wyze.com/u/vonda4c)\ **Post date:** [July 24, 2019, 3:08am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/17 "2019-07-24T03:08:54Z")
I have tried everything and I just can’t get my phone to recognize the network for the bulb. When I try to use the wifi network for the bulb it asks for a password and I don’t have one specific to that. I only have my regular network password. Im thinking these just don’t work. I’ve requested to return them. ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [July 24, 2019, 3:11am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/18 "2019-07-24T03:11:05Z")
> [@vonda4c](#): > > I only have my regular network password. That’s what it’s asking you for , is your network password ---
**Author:** ![hoobot](https://avatars.discourse-cdn.com/v4/letter/h/50afbb/32.png) [@hoobot](https://forums.wyze.com/u/hoobot)\ **Post date:** [July 25, 2019, 2:47am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/19 "2019-07-25T02:47:27Z")
Why doesn’t it work on 5G? Are you saying that if my router automatically allocates from 2.4 to 5G I can’t use these bulbs? Would have been nice to know that before I bought them. ---
**Author:** ![hoobot](https://avatars.discourse-cdn.com/v4/letter/h/50afbb/32.png) [@hoobot](https://forums.wyze.com/u/hoobot)\ **Post date:** [July 25, 2019, 2:50am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/20 "2019-07-25T02:50:16Z")
How do we restrict our WiFi to only broadcast at 2.4 just for these bulbs? ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [July 25, 2019, 2:59am UTC](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664/21 "2019-07-25T02:59:53Z")
I don’t have a dual-band router. Mine is 2.4GHz network. We have plenty of others on the forum that can help you with this issue. They have more knowledge about the 2.4GHz/5GHz networks than I do. Maybe @Bam can chime in and help or @Loki. [Next page](https://forums.wyze.com/t/still-cant-connect-to-the-bulbs/43664.md?page=2)