# Software Issue? - Events not being recorded **URL:** \ **Category:** Sensors\ **Tags:** not-platform-specific\ **Created:** [November 9, 2019, 11:24pm UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456 "2019-11-09T23:24:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 9, 2019, 11:24pm UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/1 "2019-11-09T23:24:13Z")
Hey all, I got the cam today but for some reason the WYZE 2 CAM I got does not record events once motion is detected… Is there a way to fix this? The cam has a wifi strength of 89%, the latest firmware version and no sd card installed. When looking at the live stream, I see that I am being detected but nothing is being recorded. In the settings for event recording, schedule is set to all day and detects motion is on. Btw I got the pack that came with the cam, two contact and one motion sensors. The two contact sensors work but not the motion sensor. ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [November 10, 2019, 12:33am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/2 "2019-11-10T00:33:39Z")
Look at the bottom of your screen when you are on the home screen. You will see a button/tab called “Events” click on that, you should see video clips in there. Without an SD card the only video recording you get is Event videos. Usually 12 seconds long. Let me know how that works for you. ---
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 10, 2019, 12:42am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/3 "2019-11-10T00:42:16Z")
Yeah I checked that tab too, Nothing is in there. ---
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 10, 2019, 12:52am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/4 "2019-11-10T00:52:31Z")
Im getting a SD card but the camera is in a location thats pretty easy to get so its useless. ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [November 10, 2019, 1:00am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/5 "2019-11-10T01:00:34Z")
I am not sure I understand? The camera is useless? The SD card? What do you mean? ---
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 10, 2019, 1:01am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/6 "2019-11-10T01:01:52Z")
I am getting a SD card too but the camera is in a location that makes the camera easy to grab. And even if the camera is up on my wall or something. The person can just tug on the charging wire to pull the camera down. ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [November 10, 2019, 1:21am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/7 "2019-11-10T01:21:55Z")
I understand now. That’s a judgement call you have to make. But you may want to search on here about the RTSP firmware. That would allow you to use 3rd party software to monitor and record your video feed potentially. ---
**Author:** ![cam](https://avatars.discourse-cdn.com/v4/letter/c/bbe5ce/32.png) [@cam](https://forums.wyze.com/u/cam)\ **Post date:** [November 10, 2019, 1:51am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/8 "2019-11-10T01:51:58Z")
If it’s not even recording the 12 second clip to the cloud, something isn’t working right. I’m not sure what the problem is, and someone else might be better at helping you troubleshoot. Regarding someone taking the camera, that is a risk with any system, and would require cloud storage to prevent loss of footage in the event of the camera being taken. Wyze is going to offer a complete motion capture cloud service here: [https://services.wyze.com/detail/cmc](https://services.wyze.com/detail/cmc) If you need continuous cloud recording (which most people don’t, especially for an indoor camera), that is not something Wyze has announced (as far as I’m aware), so if you don’t mind messing with technology, you can try RTSP as mentioned above, or try another system that can handle continuous cloud recording. ---
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 10, 2019, 2:29am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/9 "2019-11-10T02:29:08Z")
Well, its gotta be a software issue? Cuz the hardware is working fine, Im being detected, voice works, etc. ---
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 10, 2019, 2:31am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/10 "2019-11-10T02:31:51Z")
yeah i dont care about the camera being taken, its pretty cheap, i just want cloud storage to work ☹ ---
**Author:** ![cam](https://avatars.discourse-cdn.com/v4/letter/c/bbe5ce/32.png) [@cam](https://forums.wyze.com/u/cam)\ **Post date:** [November 10, 2019, 3:51am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/11 "2019-11-10T03:51:53Z")
I’m not sure what to recommend other than a reset process, which would include removing the camera from your account, uninstalling the mobile app, doing a hardware reset, and then starting fresh. I’m not as familiar with these as I’d like, as mine has been working as designed from the beginning and I’ve been more focused on professional quality video surveillance. So, if the reset process above doesn’t work, I’d recommend you see if someone else on here can assist, or contact support. ---
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 10, 2019, 4:09am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/12 "2019-11-10T04:09:09Z")
this is a good workaround [Guide on how to set up RTSP on PC and email with snapshots - Share Tips & Tricks - Wyze Community](https://forums.wyze.com/t/guide-on-how-to-set-up-rtsp-on-pc-and-email-with-snapshots/54565) ---
**Author:** ![cam](https://avatars.discourse-cdn.com/v4/letter/c/bbe5ce/32.png) [@cam](https://forums.wyze.com/u/cam)\ **Post date:** [November 10, 2019, 4:16am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/13 "2019-11-10T04:16:16Z")
If you want to try it, you can. Just keep in mind that’s not fully supported, and if there is some kind of hardware issue then that’s not going to address it. Personally, if a reset didn’t fix anything, I’d contact support, and if they can’t help, I’d ask for a replacement, just in case the issue is hardware related. ---
**Author:** ![Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bam/32/12148_2.png) [@Bam](https://forums.wyze.com/u/Bam)\ **Post date:** [November 10, 2019, 4:31am UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/14 "2019-11-10T04:31:54Z")
can we see screen shots of your settings. it’s not to spite your knowledge or ability but as a double check there might be something small that is being overlooked. it happens infrequently but it’s worth a shot. ---
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 10, 2019, 12:11pm UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/15 "2019-11-10T12:11:29Z")
![Capture%20_2019-11-10-07-07-12](https://us1.discourse-cdn.com/wyze/original/2X/d/d0681cd971be770e3db46bb8ecd9672ef51c92aa.png) ![Capture%20_2019-11-10-07-07-20](https://us1.discourse-cdn.com/wyze/original/2X/e/ed77b60eab1f323655c5fd29d09b851d60f0cd2e.png) ![Capture%20_2019-11-10-07-07-27](https://us1.discourse-cdn.com/wyze/original/2X/9/9acc7ae5cb6c938d1b414acf0922519170e4ef9f.png) ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [November 10, 2019, 1:27pm UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/16 "2019-11-10T13:27:05Z")
What’s your detection zone look like? I see you turned it on but what area are you defining and is motion happening in the defined zone? A good troubleshooting step would be to turn the detection zone off, that tells the camera that it’s entire field of view should be considered. Detection zones are usually used to restrict the area considered. ---
**Author:** ![Dinomite07](https://avatars.discourse-cdn.com/v4/letter/d/848f3c/32.png) [@Dinomite07](https://forums.wyze.com/u/Dinomite07)\ **Post date:** [November 10, 2019, 3:52pm UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/17 "2019-11-10T15:52:32Z")
The area i defined is the area someone would be walking in. turning it off also doesnt fix the problem ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [November 10, 2019, 3:56pm UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/18 "2019-11-10T15:56:33Z")
I would say at this point your best bet would be to contact Wyze Support. This forum is primarily a user to user forum and we are users just like you. Wyze Support are a great bunch and have access to tools to help you that we don’t. You can open a support ticket [here](https://support.wyzecam.com/hc/en-us/requests/new). ---
**Author:** ![Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bam/32/12148_2.png) [@Bam](https://forums.wyze.com/u/Bam)\ **Post date:** [November 10, 2019, 4:20pm UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/19 "2019-11-10T16:20:40Z")
I agree with @rbruceporter. the first and only thing I saw was the detection zone but your clarification on that removed that possibility. I also think you should start a support ticket. I’ve got nothing. you seem to have all the bases covered. and thank you for posting the pictures. as silly as it seems its just one of those things that has helped us diagnose in the past. thank you and best of luck. knowing Wyze they should get this resolved in any number of ways. ---
**Author:** ![FWM](https://avatars.discourse-cdn.com/v4/letter/f/74df32/32.png) [@FWM](https://forums.wyze.com/u/FWM)\ **Post date:** [November 10, 2019, 6:52pm UTC](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456/20 "2019-11-10T18:52:41Z")
That did happen to me also. What I did is installed a previous version of the app (2.4.82, only one available from Wyze server) and this fixed the problem. I am still using that version right now since the latest one isn’t playing well with my hardware for whatever reasons. Also check the app permissions for Wyze. Since the events video are created on your phone/tablet first before being uploaded to the server, I made sure that the storage permission was enabled. [https://support.wyzecam.com/hc/en-us/articles/360009818512-Android-Wyze-App](https://support.wyzecam.com/hc/en-us/articles/360009818512-Android-Wyze-App) [Next page](https://forums.wyze.com/t/software-issue-events-not-being-recorded/70456.md?page=2)