Skipping the first few seconds of an event in the events tab

Cameras
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1

When viewing an event in the events tab, it always skips the first 5 seconds of the event. It’s been happening for over a month

It’s the original floodlight camera v3. Running the 4.36.10.4054

On the v2.42.0(292) android app on a Samsung Galaxy S20 FE

I’ve tried restarted the camera, resetting the junction box , clearing app cache and force closing app but the issue still persists. Going on for a month now, any other v1 floodlight users noticing this?

I will email support

Log ID 1069099

1 Like
2

I tested this on my iphone 8 and it also skips the first 5 seconds of an event from the same camera. Just that one camera.

iOS app version 2.42.1(1)

Log ID 1069105

3

I am sorry this is happening, I have reported it to the team.

3 Likes
4

Thanks @Rulwiz . Could you please also pass me a screen record and that downloaded mp4 file so I could have engineer check. Thanks!

4 Likes
5

How do I download it to an MP4 file?

6

Just download that video file from the app. And please attach that file into our direct message here.

3 Likes
7

Still experiencing this issue.

8

Any update?

It’s been 4 months and I’m still experiencing this issue affecting that one camera when I view the events in the events tab

It’s so annoying.