Shipping Charges

Amazon also isn’t profitable, at least not based their selling/shipping side of the business. Why should wyze take a loss on their side for shipping? The only retailers doing this are large ones that can afford to take a hit, and they were basically forced to in order to compete with amazon. They’ve already discussed why they won’t do a fixed price shipping/handling charge, because you’d end up paying more per product as opposed to saving on shipping costs when bundling products together. You even said it yourself, you don’t care if you have to pay more buying from amazon. Some of like saving money on shipping costs.

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Wow! Thank you for the feedback. When I was writing this I was really only thinking about Wyze reading it and using it as customer feedback and maybe thinking more about coming up with a better customer experience. I’m only one customer but maybe I represent a larger number who feel the same way. If Wyze wants to play with the boys, they have to do what the big boys do- FOCUS ON THE CUSTOMER!
I wasn’t thinking about the flames I might get but of course I found out. If you really care about Wyze making it , you should understand that listening to the customer (ie the ones paying the bills) is essential to a company making it. Wyze has cool products, however they are showing everybody how to it and the others will soon do it themselves and Wyze could be in trouble if they don’t continue improving in all aspects of the customer experience.Please search on Lbeck37 and check out my thoughts on a wall switch, I’m interested in what you think.
Thanks again for the feedback, I found it interesting,
–Lbeck37

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You know I was just looking at this horse that we’ve been bleeding to death named shipping charges and there’s hardly been any skeleton left maybe it’s time to bury it

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Fine w/me


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Does Wyze look at these posts on a regular basis, like every day or two, or are there way too many for them to watch all the new posts? I’m new here and didn’t recognize that Wyze doesn’t participate in the discussion so I posted it, Where I’ve worked, someone’s job was to monitor social media and Amazon, et al and especially the company’s community page and respond to customer concerns and problems. If Wyze doesn’t read the new posts, I’ll limit my future posts to technical questions or solutions that I have,
Is there a mechanism for me to get feedback to Wyze?

This is primarily a user-to-user community as described in the Community description. While Wyze Team members will sometimes respond in the forum, it is the role forum Moderators and Mavens to pass along to Wyze any areas they see that are of widespread concern.

That said, the #wishlist and #roadmap topics are reviewed by Wyze more frequently, especially when a feature request is getting closer to implementation. Here is more info on using these forum categories: How to Use the Wishlist and How to Read the Roadmap.

If you have a specific issue that you wish to communicate to Wyze directly, the proper channel for that is a Support Request.

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Thanks

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There are several Wyze employees that spend some time here, if you put the “@” sysmbol in front of their name it flags the post for them- for example @lbeck37 flags you.

@WyzeGwendolyn seems to be the prime Wyze employee that interfaces with the forum. She is an excellent point of contact to get a link to the more technical resources at Wyze.

And remember they are people with jobs and often get weekends off and vacations.

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I believe that they do have people to scan incoming posts but they are selective in which of them they reply to. Some of the subject matter posted doesn’t require a response while other issues likely catch their attention.

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Thanks

Hi! I’m the most likely Wyze employee that you’ll run into. I spend a lot of time here and in our Facebook groups. I do take this feedback to the team and we are looking into ways to improve our shipping.

We separated out the costs originally so that we could be more transparent with the shipping/handling/processing charges and give savings back with bundled orders. It allows us to have a nonlinear pricing structure. Bundling the shipping into the cost of the camera is going to likely be the only way we can offer “free shipping” though we understand that this would be preferable for many people and it is in discussion. We wouldn’t be able to do this without bundling the price because we would then be taking a loss on each product sold (due to us selling close to cost).

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I didn’t expect free shipping. I was suggesting something like $3.95 or $4.95 fixed with anything over $25 or $30 free. I don’t like shipping charges getting more when I buy more. I would like it on Amazon Prime like your camera and bulbs. I don’t care that it costs more than the list price. I like 2 days shipping and no hassle returns.

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Yeah, that may require increasing the cost of all of our products to offset it. I will share your request with the team. :slight_smile:

I personally like the way your price structure is now. If I want faster shipping, I will pay to get it from Amazon, or Home Depot. I like the option of bundling items together and getting reduced shipping for a larger order. Just my two cents.

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Thanks for your feedback! If we do make a change, it will be carefully considered first. This has been an ongoing discussion in the company because there is strong support for both sides.

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You say you don’t expect free shipping, then say you want anything over $25-30 dollars to have free shipping?

In response to your other comment, about Wyze focusing on the customer, they are. Their focus is on selling high volumes at low profit, getting the consumers the best deal possible. Their slogan is “Democratize Technology”. They are playing with the big boys and beating them. Amazon’s own Ring brand has a camera, comparable to the $20 V2 cam, selling at $60 each, plus $3 per month per device for viewing recordings. They also sell contact and motion sensors 2 for $40, and 2 for $60($200 hub required); compare that to 4 for 20 and 1 for $6 from Wyze. But Ring has free shipping, so is that better in your eyes?

I know your camera is better than Ring, I bought it. I love the Wyse sense stuff and its implementation, I just bought (4) more Motion Sensors. I am not against paying a fair price or even a little more if it means I have a better experience. I’m not sure how selling on Amazon works with how much you have to give them, and it may not work for Wyze, but if I could buy all the Wyze products on Amazon Prime, I would be tickled and we would not be having this discussion. It’s not just the ease of Prime buying and shipping that I like , it’s also the no hassle returns. I buy more stuff, and that would be your products too, because if I know if got it wrong (and I don’t most of the time), I can return it.
I don’t know why this discussion ever got to be about Wyze products not being a good deal.

–Larry


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I’m by no means a Wyze rep, just another consumer. And I believe Wyze products sold through amazon are done by a third party, not by Wyze themselves.

The camera I bought on Amazon Prime (back in May, still same price) said that Wyze Labs was the supplier. I paid $26 and got 2-3 day shipping. Purchasing it directly from Wyze would have been $20 +$6 shipping = $26 total with 4-7 days shipping. I’m surprised that purchasing from Wyze was not less, and I certainly don’t understand why that would be. I didn’t even check Wyze directly for the camera because I saw it on Prime for oly $6 over list so I just went for it. The camera arrived 2 days later. Somehow it seems to me that Wyze can look at this transaction and learn something from it. Notice that I bought the camera back then as an impulse purchase (if I wasn’t happy I could return it ) and Wyze got a sale. After buying the camera, I have since bought (8) light bulbs, the Sense Starter Kit and (4) more Motion Sensors. Wyze got me as a customer only because it was a no-hassle purchase through Amazon Prime.
–Larry


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So the products sold on Amazon have the same shipping and handling fees as the products sold on this site. Actually more. If you buy a V2 on Amazon with Prime, it costs you $25.98. If you buy the camera here on the Wyze site, it costs 19.99 + 5.99 shipping or $25.98.

If you buy additional cameras on Wyze.com then the shipping rate per camera decreases. Four cameras ship for $12.06 on this site. On Amazon.com, you’ll pay $25.98 per camera with your free shipping. You’re not saving money or even getting free shipping by shopping on Amazon. You just get it in two days instead of 4-7.

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