# Service Advisory - Difficulty logging in, using devices, and using integrations - 11/30/22 **URL:** \ **Category:** Wyze News\ **Tags:** service-advisory\ **Created:** [December 1, 2022, 1:56am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655 "2022-12-01T01:56:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [December 1, 2022, 1:56am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/1 "2022-12-01T01:56:34Z")
**11/30/22 7:25 PM PT** - Our metrics are back at healthy levels and it looks like this outage is resolved. We’ll continue looking into the root causes of this week’s outages to fix them. If your devices are still offline, please try power cycling them and contact our support team at [support.wyze.com](http://support.wyze.com/) if that doesn’t bring them back online. **6:47 PM PT** - Recovery is still progressing. Our metrics are looking better and we’re seeing some reports of improvement in the communities. We’ll keep you updated about our progress. **6:14 PM PT** - We are seeing signs of recovery but this is not resolved yet. We’ll get everything working for folks as soon as possible. Thank you for your patience. **5:49 PM PT** - We are looking into issues preventing logging into the app and using Wyze Bulbs, Wyze Plugs, the device list, and integrations such as Alexa. Our team is looking into it now and we apologize for any inconvenience. You can follow this thread or our Service Status page for updates: > **[Service Status & Known Issues](https://support.wyze.com/hc/en-us/articles/360015979872)** > > SERVICE STATUS UPDATE > 11/30/22 6:47 PM PT - Recovery is still progressing. Our metrics are looking better and we're seeing some reports of improvement in the communities. We'll keep you updated abo... ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 1, 2022, 2:17am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/2 "2022-12-01T02:17:25Z")
**11/30/22 6:14 PM PT** - We are seeing signs of recovery but this is not resolved yet. We’ll get everything working for folks as soon as possible. Thank you for your patience. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 1, 2022, 2:18am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/3 "2022-12-01T02:18:23Z")
---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [December 1, 2022, 2:28am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/4 "2022-12-01T02:28:32Z")
Seems to effect Alexa integration as all my devices appear unavailable in that app. ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [December 1, 2022, 2:29am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/5 "2022-12-01T02:29:51Z")
My Alexa App went wonky first on three different ecosystem devices mid device edit. That’s how I knew AWS sank another server. ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [December 1, 2022, 2:36am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/6 "2022-12-01T02:36:12Z")
I still have access via the Wyze app, just not with Alexa. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 1, 2022, 2:50am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/7 "2022-12-01T02:50:41Z")
**11/30/22 6:47 PM PT** - Recovery is still progressing. Our metrics are looking better and we’re seeing some reports of improvement in the communities. We’ll keep you updated about our progress. ---
**Author:** ![SirDom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sirdom/32/3188_2.png) [@SirDom](https://forums.wyze.com/u/SirDom)\ **Post date:** [December 1, 2022, 3:21am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/8 "2022-12-01T03:21:37Z")
Fun fact: My Wyze thermostat was off because it acquired a temperature but my hvac was still on pumping heat. I tried forcing it off in app but it would do anything. I had to then force it on by setting a higher temp and then back down to a lower temp. This may be related to this outage. 😱 Curious if others experienced this as well. Log submitted: 828421 ---
**Author:** ![SirDom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sirdom/32/3188_2.png) [@SirDom](https://forums.wyze.com/u/SirDom)\ **Post date:** [December 1, 2022, 3:29am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/9 "2022-12-01T03:29:10Z")
Hmmm. Were you editing a wyze device? I don’t see any major recorded aws issues today or yesterday. ![image](https://us1.discourse-cdn.com/wyze/original/3X/b/f/bf92aff95783f69c6567cc85b8e06638a6568f39.png) ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 1, 2022, 3:29am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/10 "2022-12-01T03:29:53Z")
**11/30/22 7:25 PM PT** - Our metrics are back at healthy levels and it looks like this outage is resolved. We’ll continue looking into the root causes of this week’s outages to fix them. If your devices are still offline, please try power cycling them and contact our support team at [support.wyze.com](http://support.wyze.com/) if that doesn’t bring them back online. ---
**Author:** ![towelkingdom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/towelkingdom/32/107247_2.png) [@towelkingdom](https://forums.wyze.com/u/towelkingdom)\ **Post date:** [December 1, 2022, 3:43am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/11 "2022-12-01T03:43:03Z")
@Bam posted info showing issues reported at AWS in this thread. > [@Another Wyze Server Issue!](https://forums.wyze.com/t/another-wyze-server-issue/249647/13): > > You said you were unable to login. Was this through the app or through the website? I was just testing it out and I was able to log in through the app fine but knowing where it’s at will help us Edit: This is definitely an Amazon thing. Down detector is showing that AWS is having issues ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [December 1, 2022, 3:51am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/12 "2022-12-01T03:51:53Z")
![Screenshot_20221130-224846-845](https://us1.discourse-cdn.com/wyze/original/3X/1/b/1bd6847120a22522cda4b36b299b117e3ad6ed89.png) Was actually editing the name on a Cloud Intelligence device but then saw a majority my Wyze bulb and plug devices and GE Sync switch devices dropped out of Alexa as unavailable\offline as well as the rest of my Cloud Intelligence devices. ---
**Author:** ![SirDom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sirdom/32/3188_2.png) [@SirDom](https://forums.wyze.com/u/SirDom)\ **Post date:** [December 1, 2022, 3:55am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/13 "2022-12-01T03:55:08Z")
Just for clarification, this is down detector which is a user driven reporting site/app. The screenshot I posted is from Aws health dashboard. Grain of salt both ways. 🙂 ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [December 1, 2022, 4:08am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/16 "2022-12-01T04:08:29Z")
Service came back for 30 minutes but left again. Seven cams on 13 are offline again. ---
**Author:** ![stevetom](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@stevetom](https://forums.wyze.com/u/stevetom)\ **Post date:** [December 1, 2022, 4:08am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/17 "2022-12-01T04:08:32Z")
All my Events recordings have disappeared some time in the last half hour. Tried on two different tablets but no go. Live view is still alive but all Events are gone. ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [December 1, 2022, 4:17am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/18 "2022-12-01T04:17:39Z")
All my cameras are online again. 🙂 ---
**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\ **Post date:** [December 1, 2022, 4:49am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/19 "2022-12-01T04:49:33Z")
100% of the app and devices are functional for me now 👍 ---
**Author:** ![stevetom](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@stevetom](https://forums.wyze.com/u/stevetom)\ **Post date:** [December 1, 2022, 4:53am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/20 "2022-12-01T04:53:54Z")
All my Events have now been restored. ---
**Author:** ![gyzmo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/gyzmo/32/47690_2.png) [@gyzmo](https://forums.wyze.com/u/gyzmo)\ **Post date:** [December 1, 2022, 5:07am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/21 "2022-12-01T05:07:01Z")
Gone again. 8 offline, 5 online. Enough playing for tonight.🙂 Edit: back to normal again. 🛌 ---
**Author:** ![towelkingdom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/towelkingdom/32/107247_2.png) [@towelkingdom](https://forums.wyze.com/u/towelkingdom)\ **Post date:** [December 1, 2022, 5:32am UTC](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655/22 "2022-12-01T05:32:41Z")
Rules are working. But devices can’t be controlled by alexa still. Waiting to see how IFTTT fares. [Next page](https://forums.wyze.com/t/service-advisory-difficulty-logging-in-using-devices-and-using-integrations-11-30-22/249655.md?page=2)