# Service Advisory 02/16/2024 **URL:** \ **Category:** Wyze News\ **Tags:** service-advisory\ **Created:** [February 16, 2024, 1:10pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732 "2024-02-16T13:10:24Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![muerte33](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@muerte33](https://forums.wyze.com/u/muerte33)\ **Post date:** [February 16, 2024, 1:54pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/42 "2024-02-16T13:54:58Z")
Add me to the list! Lots of events showing “Live” on Cam+ Unlimited or not viewable at all! My brand new Battery Cam Pro is offline. “Failed to Update Device List” comes up frequently in the Android app AWS servers all show green on the link I normally use? [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status) Downdetector Blues! ![image](https://us1.discourse-cdn.com/wyze/original/3X/2/5/2573348ea1563727aff6a410203baf00de50f297.png) ---
**Author:** ![habib](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/habib/32/110070_2.png) [@habib](https://forums.wyze.com/u/habib)\ **Post date:** [February 16, 2024, 1:55pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/43 "2024-02-16T13:55:07Z")
All my affected cameras are back and viewable, but no notifications. ---
**Author:** ![seasnake215](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@seasnake215](https://forums.wyze.com/u/seasnake215)\ **Post date:** [February 16, 2024, 1:55pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/44 "2024-02-16T13:55:12Z")
Error 504. Device list fail. Cannot access cams, Lightbulb came on around 5:15 AM ET as scheduled. Can trigger light on rule and notes in Rules/History. Cannot turn light off with App. ---
**Author:** ![0913jrgk](https://avatars.discourse-cdn.com/v4/letter/0/edb3f5/32.png) [@0913jrgk](https://forums.wyze.com/u/0913jrgk)\ **Post date:** [February 16, 2024, 1:56pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/45 "2024-02-16T13:56:03Z")
User from Puerto Rico, I was thinking that all of my cams stop working but find out that the app was troubleshooting. First time looking for information about Wyze and fortunately find this page and community of users that have the same problem… ---
**Author:** ![rnite27](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@rnite27](https://forums.wyze.com/u/rnite27)\ **Post date:** [February 16, 2024, 1:56pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/46 "2024-02-16T13:56:34Z")
After this, I’ll be looking to replace all of my Wyze devices ---
**Author:** ![refasnacht](https://avatars.discourse-cdn.com/v4/letter/r/8dc957/32.png) [@refasnacht](https://forums.wyze.com/u/refasnacht)\ **Post date:** [February 16, 2024, 1:58pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/47 "2024-02-16T13:58:00Z")
Ok, so Gwendolyn leaves and their system comes crashing down within hours and crickets from the company… seems rather suspect as well. ---
**Author:** ![11rv](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/11rv/32/94146_2.png) [@11rv](https://forums.wyze.com/u/11rv)\ **Post date:** [February 16, 2024, 1:58pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/48 "2024-02-16T13:58:12Z")
Seems related to AWS ![Screenshot_20240216_055113_Chrome](https://us1.discourse-cdn.com/wyze/original/3X/b/d/bd22fc0de365e5c536cb8b2d86e0bc22db496fe9.jpeg) ---
**Author:** ![cyberge](https://avatars.discourse-cdn.com/v4/letter/c/cdc98d/32.png) [@cyberge](https://forums.wyze.com/u/cyberge)\ **Post date:** [February 16, 2024, 1:58pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/49 "2024-02-16T13:58:28Z")
The authentication endpoint seems to be down (or they disabled logins while they diagnose): [https://auth-prod.api.wyze.com/api/user/login](https://auth-prod.api.wyze.com/api/user/login) ---
**Author:** ![rick.hayden88](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@rick.hayden88](https://forums.wyze.com/u/rick.hayden88)\ **Post date:** [February 16, 2024, 1:58pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/50 "2024-02-16T13:58:35Z")
And their phones keep saying “you’ve reached us out of business hours” though states hours start at 5:30 am PT!!! ---
**Author:** ![danorawr](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@danorawr](https://forums.wyze.com/u/danorawr)\ **Post date:** [February 16, 2024, 1:58pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/51 "2024-02-16T13:58:55Z")
At least y’all are able to open your app. Ours crashes on the slash screen 🙄 ---
**Author:** ![thejenkins62015](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@thejenkins62015](https://forums.wyze.com/u/thejenkins62015)\ **Post date:** [February 16, 2024, 2:00pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/52 "2024-02-16T14:00:30Z")
Same with mine, the whole app is going bonkers as well as my cameras. Keep rebooting themselves and spinning constantly. 🥴 tells me i habe no devices . Did some.of the trouble shooting they said, one being to uninstall and reinstall which now this forum says not too 😭 they so need a better way to notify people. I couldn’t access the app st all for a while ---
**Author:** ![Resist](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@Resist](https://forums.wyze.com/u/Resist)\ **Post date:** [February 16, 2024, 2:00pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/53 "2024-02-16T14:00:50Z")
And it’s a Holiday weekend so they are all out of town. ---
**Author:** ![thejenkins62015](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@thejenkins62015](https://forums.wyze.com/u/thejenkins62015)\ **Post date:** [February 16, 2024, 2:02pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/54 "2024-02-16T14:02:52Z")
How long had yours been down before they came back? ---
**Author:** ![Known1](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/known1/32/32230_2.png) [@Known1](https://forums.wyze.com/u/Known1)\ **Post date:** [February 16, 2024, 2:03pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/55 "2024-02-16T14:03:06Z")
The application will not even open for me on my Android 14 Samsung Galaxy S23. ![2024-Thumbnail](https://us1.discourse-cdn.com/wyze/original/3X/d/a/daf1e0deae4ada7f70fb997763975efdc0108485.jpeg) ---
**Author:** ![Destro](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/destro/32/31666_2.png) [@Destro](https://forums.wyze.com/u/Destro)\ **Post date:** [February 16, 2024, 2:03pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/56 "2024-02-16T14:03:27Z")
It’s strange. My devices responded to my “hey Google” commands, but the app is not updating to match the status of those devices, even though they are responding to my commands. Those of you with assistants (Google, Alexa) may want to give those a try if the app is getting you nowhere. ---
**Author:** ![habib](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/habib/32/110070_2.png) [@habib](https://forums.wyze.com/u/habib)\ **Post date:** [February 16, 2024, 2:04pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/57 "2024-02-16T14:04:32Z")
Can’t tell for sure when they went off, but when I woke up this morning at 5:00 AM three out of five were off. Cam back around 8:30 AM, but no notifications from any of them, all five. ---
**Author:** ![Ryan10](https://avatars.discourse-cdn.com/v4/letter/r/97f17d/32.png) [@Ryan10](https://forums.wyze.com/u/Ryan10)\ **Post date:** [February 16, 2024, 2:05pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/58 "2024-02-16T14:05:28Z")
All my wyze devices are rebooting from 4 different locations. Is this a new feature 😂 ---
**Author:** ![whitewolf44443](https://avatars.discourse-cdn.com/v4/letter/w/5e9695/32.png) [@whitewolf44443](https://forums.wyze.com/u/whitewolf44443)\ **Post date:** [February 16, 2024, 2:05pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/59 "2024-02-16T14:05:32Z")
error 504 and cant access playback ---
**Author:** ![rewgoes](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rewgoes/32/73941_2.png) [@rewgoes](https://forums.wyze.com/u/rewgoes)\ **Post date:** [February 16, 2024, 2:05pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/60 "2024-02-16T14:05:47Z")
> [@Loki](#): > > some users and devices Erratum: all users and devices ---
**Author:** ![ddsingleton54](https://avatars.discourse-cdn.com/v4/letter/d/ecb155/32.png) [@ddsingleton54](https://forums.wyze.com/u/ddsingleton54)\ **Post date:** [February 16, 2024, 2:06pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/61 "2024-02-16T14:06:01Z")
A little late for this notice, I’ve deleted and reinstalled still broken. 😤 [Previous page](https://forums.wyze.com/t/service-advisory-02-16-2024/289732.md?page=2) [Next page](https://forums.wyze.com/t/service-advisory-02-16-2024/289732.md?page=4)