# Service Advisory 02/16/2024 **URL:** \ **Category:** Wyze News\ **Tags:** service-advisory\ **Created:** [February 16, 2024, 1:10pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732 "2024-02-16T13:10:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [February 16, 2024, 1:10pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/1 "2024-02-16T13:10:24Z")
**2/16/2024 11:28 AM PT** - Our metrics are showing continued improvement for device connection recovery. If your device is still experiencing the issue, please try rebooting or power-cycling your device. We are temporarily disabling the Event tab in the Wyze app to investigate a possible security issue and will have it back up soon. We apologize for any inconvenience and appreciate your continued patience. **10:46 AM PT** - Our metrics are showing continued improvement and we will continue to monitor them closely. Thank you for your continued patience. **10:07 AM PT** - Our metrics show that devices are starting to recover. We are still investigating an issue with the Events Tab and will have another update shortly with further info. **8:57 AM PT** - We are continuing to work on this outage and appreciate your patience at this time. **7:24 AM PT** - We are aware of an issue with our AWS partner which has impacted device connection and caused login difficulties. We are taking steps to mitigate the problem on our end as we work with AWS to resolve the issue. **6:31 AM PT** - We are currently receiving reports of offline devices and login difficulties. We are currently looking into the issue and will have an update as soon as we have more information. Thank you for your patience. > **[Service Status & Known Issues](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues)** > > SERVICE STATUS UPDATE > > > 2/16/2024 10:46 AM PT - Our metrics are showing continued improvement and we will continue to monitor them closely. Thank you for your continued patience. > > 10:07 AM PT - Our... Original Post by @loki: > Fellow Wyze users: your volunteer Moderator and Maven teams are aware of a service outage that is affecting some users and devices. We are in the process of alerting Wyze staff to get an update. Please stand by and look for an update soon. > > Our advise is to **not** attempt to delete or reinstall the app or Wyze devices at this time. That is not likely to resolve the issue and will probably result in additional steps needed after the outage is resolved. ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [February 16, 2024, 1:10pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/2 "2024-02-16T13:10:44Z")
---
**Author:** ![Resist](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@Resist](https://forums.wyze.com/u/Resist)\ **Post date:** [February 16, 2024, 1:14pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/3 "2024-02-16T13:14:52Z")
Affecting some users? How about all users?! ---
**Author:** ![rich.oliver](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rich.oliver/32/94152_2.png) [@rich.oliver](https://forums.wyze.com/u/rich.oliver)\ **Post date:** [February 16, 2024, 1:16pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/4 "2024-02-16T13:16:50Z")
I am seeing lots of posts on this issue. I am having the same issue, whether I use the app or website. I log in, tries pulling up cameras, then boots me out and logs me out. Wyze should have a method of communicating to all users if and when these issues happen especially if they are starting to use it for security and alarm purposes. I have ten cameras, and depend on them especially when I am traveling. ---
**Author:** ![cgumbert03](https://avatars.discourse-cdn.com/v4/letter/c/f1d935/32.png) [@cgumbert03](https://forums.wyze.com/u/cgumbert03)\ **Post date:** [February 16, 2024, 1:16pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/5 "2024-02-16T13:16:57Z")
Woke up today with one light not working, not even as a manual light. Some cameras showed offline, some showed online but when trying to view tells you error code wont connect check your wifi, etc. I tried to add back a camera and that will not work. Even did the whole reboot my internet (painful as that is usually). So yes, this is not local or only a few folks. Sounds like someone did an update without testing it 🙂 ---
**Author:** ![reginalawton76](https://avatars.discourse-cdn.com/v4/letter/r/ed8c4c/32.png) [@reginalawton76](https://forums.wyze.com/u/reginalawton76)\ **Post date:** [February 16, 2024, 1:18pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/6 "2024-02-16T13:18:36Z")
Same here. Error code 504 ---
**Author:** ![colbybukosky](https://avatars.discourse-cdn.com/v4/letter/c/edb3f5/32.png) [@colbybukosky](https://forums.wyze.com/u/colbybukosky)\ **Post date:** [February 16, 2024, 1:21pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/7 "2024-02-16T13:21:16Z")
Oh you know no rush, they’re just killing any chance of many people ever purchasing their shoddy products again… ---
**Author:** ![angus.black](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/angus.black/32/19612_2.png) [@angus.black](https://forums.wyze.com/u/angus.black)\ **Post date:** [February 16, 2024, 1:22pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/8 "2024-02-16T13:22:00Z")
Hurry up @Loki. I have a flight in 8 hours for a week long vacation. 😁 Thanks ---
**Author:** ![ken6](https://avatars.discourse-cdn.com/v4/letter/k/ad7895/32.png) [@ken6](https://forums.wyze.com/u/ken6)\ **Post date:** [February 16, 2024, 1:22pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/9 "2024-02-16T13:22:00Z")
WYZE app is not working to show events in addition to some lights not turing off. Will there be a refund from WYZE for this outage??? ---
**Author:** ![misssmissa28nh](https://avatars.discourse-cdn.com/v4/letter/m/b487fb/32.png) [@misssmissa28nh](https://forums.wyze.com/u/misssmissa28nh)\ **Post date:** [February 16, 2024, 1:22pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/10 "2024-02-16T13:22:05Z")
Same here…woke up to the blue light blinking on my camera and the app wont load anything. Says error code 504 wont load my devices or let me even log out of the app itself. ---
**Author:** ![jmprice1234](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jmprice1234/32/19757_2.png) [@jmprice1234](https://forums.wyze.com/u/jmprice1234)\ **Post date:** [February 16, 2024, 1:24pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/11 "2024-02-16T13:24:36Z")
This morning four of my eight cameras have connection errors. Tried reinstalling the app since it was a new release now app won’t show cameras at all, Have error code 504 on my android phone. Wifes phone won’t load cameras on home page but will show the four working cameras if you click on them but not showing on home page with failed to load error. Update I see the service advisory, now my app is showing two of my cameras working and six are offline. Hopefully they will come back after Wyze gets things back up, but I will worry until if and when it happens. ---
**Author:** ![monssef](https://avatars.discourse-cdn.com/v4/letter/m/65b543/32.png) [@monssef](https://forums.wyze.com/u/monssef)\ **Post date:** [February 16, 2024, 1:25pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/12 "2024-02-16T13:25:27Z")
All my devices disappeared. ---
**Author:** ![deeprivermanagement](https://avatars.discourse-cdn.com/v4/letter/d/5f8ce5/32.png) [@deeprivermanagement](https://forums.wyze.com/u/deeprivermanagement)\ **Post date:** [February 16, 2024, 1:26pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/13 "2024-02-16T13:26:43Z")
It would have been nice to send out a mass email stating the issue so we didnt just spend the last 2 hours trying to reconnect 12 cameras! Also I am paying for this Cam plus service and it cant be used while the system is down… and my subscription is on 12 cameras. I should be refunded for this lost time for a service im paying for to use! ---
**Author:** ![sanish](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@sanish](https://forums.wyze.com/u/sanish)\ **Post date:** [February 16, 2024, 1:27pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/14 "2024-02-16T13:27:21Z")
i don’t think this is ‘some users’, it is affecting most users, I have 6 cams that are down ---
**Author:** ![humongousdongus](https://avatars.discourse-cdn.com/v4/letter/h/b2d939/32.png) [@humongousdongus](https://forums.wyze.com/u/humongousdongus)\ **Post date:** [February 16, 2024, 1:29pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/15 "2024-02-16T13:29:02Z")
Uhh, where camera ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [February 16, 2024, 1:29pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/16 "2024-02-16T13:29:50Z")
I can tell you from some checks that’s I’ve done that not all users are affected on all devices. However, it is definitely widespread. ---
**Author:** ![raym64](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/raym64/32/14905_2.png) [@raym64](https://forums.wyze.com/u/raym64)\ **Post date:** [February 16, 2024, 1:30pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/17 "2024-02-16T13:30:39Z")
I assume it’s another AWS or Wyze server outage and many of us that have been here for many years know it’s not the first time and won’t be the last. Unfortunately, this one was chaos for us. We have a licensed home family daycare at our home. Due to timing of the problem and since rules also failed to trigger, our Home Monitoring didn’t auto disarm like it usually does this morning. When my wife opened the door for the first daycare children arriving this morning at 6AM, the alarms started blaring. ---
**Author:** ![dp0100](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@dp0100](https://forums.wyze.com/u/dp0100)\ **Post date:** [February 16, 2024, 1:32pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/18 "2024-02-16T13:32:59Z")
Would be nice if Wyze updated there status page to let us paying folks know what is going on instead of having to dig through forum posts… ---
**Author:** ![hutchp](https://avatars.discourse-cdn.com/v4/letter/h/9e8a1a/32.png) [@hutchp](https://forums.wyze.com/u/hutchp)\ **Post date:** [February 16, 2024, 1:34pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/19 "2024-02-16T13:34:11Z")
Same for me. Are your cameras events still coming up in the event viewer? ---
**Author:** ![plsreplyproperly](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@plsreplyproperly](https://forums.wyze.com/u/plsreplyproperly)\ **Post date:** [February 16, 2024, 1:34pm UTC](https://forums.wyze.com/t/service-advisory-02-16-2024/289732/20 "2024-02-16T13:34:48Z")
Seems to be every 2 weeks, on average, since September. [Next page](https://forums.wyze.com/t/service-advisory-02-16-2024/289732.md?page=2)