Sensors and keypads will not connect to hub

Just purchased and have attempted to install HMS. The cameras all set up fine. The hub installed okay. None of the sensors or keypads will connect. Using Google mesh wifi which is dual band off of a Arris surfboard 8200b with a Netgear switch in between.

Not the problem. The sensors connect directly to the hub, not wifi. What errors do you get when you try to connect the sensors?

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