Sensor hub volume has decreased considerably after latest update

@Legionwear You can try contacting them on their social @wyzecam and share with them your log number ticket to the new firmware that didn’t fix the issue.

Wyze has been responding to me through Twitter, they asked for the log number so it can be forwarded accordingly so maybe something is hopefully getting done.

Everyone please create and submit your new log from this new firmware version if you haven’t done so already.

I wouldn’t necessarily describe the latest firmware as “getting there” If you can’t hear your siren from just Outside your door that’s about two feet away from the siren.

the volume increase I received on mine is negligible. It is really hard to notice, and my volume tab is set on high.

@Loki

I never asked anyone to lie. Be perfectly honest in your poor reviews! At this point the truth hurts more than any lie about Wyze. Liable and Slander is only illegal because it’s saying false statements as truth. I’m asking you to share your truths via bad reviews.

I’m not sure you get the reason for this? It’s to incentivize eyes on the prize. Which is everyone’s safety and security.

But, thanks for ruining all the fun with an article about lying people trying to paint false images in other’s minds.

I was up until 3 A.M. having to talk to the police about my neighbor and her boyfriend that are harassing and causing me intention emotional distress.

Meanwhile, the security system that is supposed to be assisting me with this nuisance is malfunctioning. My security system is non functional. It’s not doing what it expected to and there is absolutely ZERO scheduled release dates to address these possibly lethal, issues that Wyze engineers themselves have created and are yet to be addressed.

And, after you informing me that this a community only forum, I don’t see the point of posting here. No actual Wyze employees even look at this? And, the community is unwilling to make a splash in order to be heard? And, this community isn’t willing to do what it takes to get things done efficiently and effectively so, I’ll stop wasting my time here.

It is disappointing to think that this thread is not being read by the proper Wyze folks that should be learning about the critical issue at hand. There is plenty of good information on this thread by users who are all suffering from the decrease in volume. I have been linking this thread to @wyzecam on social media and also to tech support in the past. I hope someone from in house has come here by now.

There doesn’t seem to be any level of urgency, or communication, for a problem that was fat fingered, developer self induced.

How about a “we are aware of this situation and are working around the clock for a fix ASAP” statement somewhere?

I empathize with the stuff @Legionwear is going through with their neighbor. Wyze products are designed for security, surveillance, piece of mind. And right now there is very little peace of mind with a problem that was self induced.

It’s not like this is the product we bought and received, yet now there’s very little we can do other than wait or drop Wyze altogether and go elsewhere.

Leaving a bad review at this point shouldn’t be that far fetched, this is going on a month soon with this stupid useless whisper mode.

Has anyone recently tested the siren mode under test mode… it’s comical the audio decibel it pumps out under high volume.

I mean just fix this stupid thing already. why isn’t it as easy as increasing the decibel level under the speaker volume language code ? Very upsetting.

yes, just tested the siren in test mode on high, it is still lower than the medium before.

Hi, folks!

We’re sorry for the trouble and are currently testing a fix for the hub volume decrease issue. We’ll be sending it out when it’s stable and has run through testing. I’m not going to promise a release date since we’re in the middle of testing, but we are aware of this one and working on it. :slightly_smiling_face:

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Thank you!!

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I too have issues with this new low volume issue. When I pull into my garage I used to be able to notice if the delay beeps were activated. With people coming and going I am not able to hear if the alarm has been set from the garage anymore, very frustrating!!
Also I can’t figure out why Wyze put out the V3 with the “mini alarm” that can not be activated through the HMS with rules.

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Thanks Gwen. It certainly is reassuring when Wyze acknowledges the issue and reassures progress in these forums. Will keep looking for the firmware fix.

On a related topic, when I try to change the sound level on the hub it doesn’t stick. Keeps going back to mid-level when I exit the setup page. Using iOS v2.25.16 and firmware 4.32.6.142 on the hub.

Out of curiosity since the hub volume for some is low, if you pair a new sensor can you guys hear the audible noise “pairing is ready” when you are doing the setup? I seem to have lost all sound from my hub and was wondering if anyone else is dealing with a similar situation.

I used to always hear the pairing announcement from my hub any time I set up sensors from my hinge office.

I just set up roughly 5 sensors I within the last week, and did not ever hear the pairing announcement from my office this time. I assumed it was just because of the reduced volume issues. I can’t verify whether it never announced it at all it whether it was just lower volume, but I can verify I used always hear the pairing announcement (for almost 2 dozen other sensors) but I recently haven’t been able to hear it anymore from my office like I used to.

It has been about 12 days since a Wyze team member hoped on here to acknowledge our problem. here we are beginning of a new week with the glaring problem still evident.

Did a alarm test yesterday in test mode just to verify things, and you would think the lack siren volume alarm would be enough to warrant more attention on this problem. I had guests over this weekend, we started talking Wyze. I showed them the volume problem, The lack of volume on my siren was comical. I told them I wouldn’t recommend Wyze any longer as a company.

It should not take this long for engineers/developers to plug in a higher value of code to increase the volume of the speaker to revert back to the way it was. How it was originally sold to us.

I have lost so much love and admiration for this company.

I see product announcements taking place at Wyze. Yet, in house problems like this self induced one, take this long to fix. let alone this being a critical issue. And this is the company who We have backing our family’s safety with our Home monitoring system ? Embarrassing. Begs the question, what am I still doing being backed by this company.

Saying I’m disappointed in Wyze would be understating things on my end…

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Good Afternoon,

I had this same issue but it has been fixed on my end. There was a firmware update about a week ago and the volume is back to normal.

For many of us it seems that our volume still hasn’t been fixed

Yeah I have the update and the volume is still low

I hope you guys are able to get yours fixed soon. I have had good experiences with wyze so far and hope they are able to recover. The update that I have currently is v4.32.6.142. Hopefully that helps.

I have that same beta firmware and it’s still lower volume when on high. I am guessing they are still working on it.

Another Monday and here we still are ……

Has everyone just accepted that a problem like this will take perhaps months to fix. A self induced bug now taking this long…? This shouldn’t be the norm

So I had to contact Wyze support. They sent me a replacement and the replacement is working. I think the issue stemmed from an earlier update that broke the hub and they haven’t been able to get it back. My new one jumped from the earliest version to the newest version and is still working.

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