It should be so easy. They have sent me so many sensors and bridges so I have no idea what it could be. It cant be user error because they way it should work is fairly idiot proof. The first bridge had an issue I think. When I went went to add the sensor all it would say is “ready to co” and that would be it. So I assumed it was a bad bridge. But they new ones that came all say the whole phrase “ready to connect” but thats it. Then they time out. This is driving me INSANE. LOL