# Scale Won't Turn On

**URL:** <https://forums.wyze.com/t/scale-wont-turn-on/299488>\
**Category:** Lifestyle\
**Tags:** scale-s\
**Created:** [May 19, 2024, 1:31am UTC](https://forums.wyze.com/t/scale-wont-turn-on/299488 "2024-05-19T01:31:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![danitwelve911](https://avatars.discourse-cdn.com/v4/letter/d/ed8c4c/32.png) [@danitwelve911](https://forums.wyze.com/u/danitwelve911)\
**Post date:** [May 19, 2024, 1:31am UTC](https://forums.wyze.com/t/scale-wont-turn-on/299488/1 "2024-05-19T01:31:29Z")

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So about a week ago I went to use my scale and the display wouldn’t turn on at all so I replaced the batteries and fixed that issue. But now the scale’s display just shows all 8s and my phone isn’t seeing to register it. I tried a different set of batteries and syncing it to my phone and none of that fixed the issue. I’m hoping you guys can help me with that because I do not want to have to buy a new scale.

 ![IMG_6497](https://us1.discourse-cdn.com/wyze/original/3X/4/6/46f25e742d009a8310d2c170616db175d295a61d.jpeg)

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**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\
**Post date:** [May 19, 2024, 3:39am UTC](https://forums.wyze.com/t/scale-wont-turn-on/299488/2 "2024-05-19T03:39:50Z")

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Welcome to the Forum, @danitwelve911! Have you tried a factory reset?

> **[How do I factory reset Wyze Scale S?](https://support.wyze.com/hc/en-us/articles/4407326064027-How-do-I-factory-reset-Wyze-Scale-S)**
>
> To factory reset the scale:
> 
> Tap on the scale surface to wake it up.
> On the back of the scale, press the reset button ~5 seconds until CLr displays.
> When CLr displays, your scale is reset.

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**Author:** ![danitwelve911](https://avatars.discourse-cdn.com/v4/letter/d/ed8c4c/32.png) [@danitwelve911](https://forums.wyze.com/u/danitwelve911)\
**Post date:** [May 22, 2024, 2:25pm UTC](https://forums.wyze.com/t/scale-wont-turn-on/299488/3 "2024-05-22T14:25:10Z")

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Hello I have tried reseting the scale and while I was able to get rid of the 8888s. I am now running into an issue where when I try and sync it to my phone I get to a point where it asks me to step on the scale and most of the time it just gives me a weight of 0.0 and clearly is not registering my weight but sometimes it will also give me an error.

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**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\
**Post date:** [May 22, 2024, 2:38pm UTC](https://forums.wyze.com/t/scale-wont-turn-on/299488/4 "2024-05-22T14:38:14Z")

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> [@danitwelve911](#):
>
> sometimes it will also give me an error.

I’m glad you were able to get the scale reset. That sounds like progress. You didn’t say what error the Scale S is showing you, so this Support article might be relevant:

> **[Wyze Scale S Error Messages](https://support.wyze.com/hc/en-us/articles/4407326360603-Wyze-Scale-S-Error-Messages)**
>
> Use the list below to learn what the error message on your Wyze Scale S means.
> 
> 
> \- - -%: Suspected error. Please step on the scale bare feet and clean the scale with a damp cloth if needed.
> 
> 
> Er1: ...

If that doesn’t help you resolve the issue, then I’d consider opening a ticket with Wyze Support unless someone else here in the Forum has other suggestions.

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**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\
**Post date:** [August 20, 2024, 2:39pm UTC](https://forums.wyze.com/t/scale-wont-turn-on/299488/5 "2024-08-20T14:39:04Z")

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